About the organisation
A leading multi-specialty hospital with a patient reach across the UAE and it’s neighboring Gulf States.
This Leading Hospital in the Middle-East Successfully Applied Route Mobile’s WhatsApp Business Solution to Improve their Patient Engagement
The hospital used legacy communication channels like SMS, phone and emails to address patient queries and wanted a single automation platform for this process.
Scripted the success story by
- Infusing automation to help the hospital connect with their patients effectively and efficiently
- Providing its patients with a single platform to book appointments, locate branches, receive their insurance details, and request callbacks
- Integrating a WhatsApp Chatbot to seamlessly communicate with their patients
- Enabling the hospital to send real-time updates via notifications and alerts
- Reducing patient wait time in queue and over-reliance on telephony service
Outcomes of #RouteItRight methodology
- Provided an exclusive automated communication channel that is simple and reliable
- Assisted in creating a cohesive working environment for the medical staff
- Ensured better patient database management and enabled patients to get real-time relevant details
- Reduced manual intervention and optimised the hospital staff time through effective automation of their helpdesk
- Cut down wait time spent in a physical queue and on an IVR