Job Role International Support/ Technical Support /Customer Support executive
Experience Minimum 2 years of experience
Location Malad, Mumbai
Qualification Graduate
Job Description
  • Handling tickets/queries received at the International support team’s end.
  • Gateways and infrastructure monitoring to ensure uptime is maintained.
  • Respond to external and internal queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery related queries etc.
  • Conducting training sessions as and when required.
  • Gateway communications: Reporting failures and any such errors, including but not limited to character-encoding, non-delivery, delays or feature support to suppliers.
  • Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
  • Completing monthly feedback reports for the management.
  • Taking ownership of all the standard and premium rated SMS-MT/MO related duties and administration, as well as all escalated coverage, connectivity and routing queries.
  • Providing technical support for all the RML products.
  • Should have basic knowledge of Linux, MS – Office and SQL.
  • Ready to work in rotational shifts and on weekends.

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