2 Way SMS Messaging Service
2 Way SMS Service for Active Interactions with your Target Audience
Pace up interaction, accelerate customer retention and loyalty with 2 Way Messaging.
Automate inbound campaigns through keyword-based auto-responses with Route Mobile’s 2 Way Messaging. Now manage inbound requests with configurable auto-responses, validate service messages by sending an SMS with a code, accelerate customer retention and loyalty, monitor and manage ROI.
Get StartedFeatures and benefits of 2 Way SMS
Product Trivia
75%of consumers are comfortable receiving SMS messages from brands as long as they opt for it
How 2-Way SMS Messaging Works?
Improve CX & ROI through every messaging campaign using 10DLC, Short Codes and FTEU Short Code
10DLC
Increase throughput and improve SMS delivery with 10DLC
- Message Deliverability without the risk of carrier filtering
- Reduced overhead costs
- Enhanced deliverability
Short Codes
Add more power to your local branding and recognition with Shorts Codes
- High volume & high throughput messages compared to long codes
- Message Deliverability without the risk of carrier filtering
- Easy customer feedback
- Cost effective
FTEU Short Code
Drive scalable SMS campaigns with FTEU Short code
- Free for end user
- High volume & high throughput messages compared to long codes
- Supports Binary Message
- Message Deliverability without the risk of carrier filtering
- SMS-based chatbot for better engagement
- Seamless user authentication
- Easy customer feedback
FAQs on 2-Way Messaging
2-way messaging refers to a communication method that allows two parties, such as a business and a customer, to exchange messages in a bidirectional manner. It enables real-time and interactive communication between both parties.
In 2-way messaging, when one party sends a message, the other party can respond, creating a continuous and interactive conversation. This communication can take place through various channels, such as SMS, social media messaging apps, or web-based chat platforms.
2-way messaging offers several benefits to businesses, including improved customer engagement, enhanced customer support, personalized interactions, and the ability to gather valuable feedback from customers.
Businesses can use 2-way messaging to provide customer support, send order updates, offer personalized product recommendations, conduct surveys, and facilitate interactive marketing campaigns.
Yes, businesses can automate 2-way messaging using chatbots or automated messaging systems. These systems can handle common inquiries, provide instant responses, and collect necessary information before routing complex queries to human agents.
2-way messaging is beneficial for businesses of all sizes and industries. It is particularly advantageous for e-commerce, customer service-focused companies, healthcare providers, travel agencies, and marketing-driven enterprises.
Yes, 2-way messaging is an effective tool for marketing campaigns. It allows businesses to send personalized offers, receive customer feedback, and conduct interactive surveys to better understand customer preferences.
Yes, businesses can track the success of 2-way messaging campaigns by monitoring metrics such as response rates, conversion rates, customer satisfaction levels, and overall engagement. Analyzing these metrics helps businesses assess the effectiveness of their messaging strategies and make necessary improvements.
