Figure 1: Magic Quadrant for Communications Platform as a Service
Gartner® discusses a market increasingly shaped by AI-powered engagement, omnichannel orchestration, advanced messaging channels, security, compliance, and customer journey automation.
The Magic Quadrant™️ is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. Vendors are evaluated based on their Ability to Execute and Completeness of Vision.
Proximus Global is proud to be recognized as a Leader in the 2026 Gartner® Magic Quadrant™️ for CPaaS.
“Being recognized as a Leader in the Gartner Magic Quadrant for CPaaS , to us, marks an important milestone for Proximus Global and we believe this reflects the strength of what we’ve built. Through continuous innovation and the combined power of our capabilities, we’ve created a future-ready platform that enables multinational enterprises to connect, engage, and grow.”
— Seckin Arikan, CEO, Proximus Global
At Proximus Global, we bring together the strengths of Route Mobile, BICS, and Telesign
to deliver a truly differentiated CPaaS offering.
Our platform combines:
Global network reach with carrier-grade performance
Advanced identity and security solutions to protect every interaction
AI-driven engagement and automation to personalize customer journeys at scale
Together, we enable enterprises and digital platforms to
connect with customers everywhere—securely, reliably, and intelligently.
From RCS connectivity at scale to programmable network APIs and advanced identity intelligence, Proximus Global helps enterprises deliver secure, reliable, and intelligent customer engagement across global markets.
Access the independent Gartner analysis of the global CPaaS market, including vendor positioning, key trends, and evaluation criteria.
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Proximus Global.
