Route Mobile’s Contact Center as a Service (CCaaS) solution is a cloud-based customer engagement solution with a rich and integrated dashboard that allows businesses to add contact center agents, extend relevant functionalities, and adapt to changing business needs without having to invest in hardware installation and IT support. CCaaS is an ideal solution for contact centers that deliver exceptional customer experiences and boost productivity with no dependency on traditional calling. It is an ultimate solution for your contact center that combines everything you need in a single cloud solution.Get Started
Features & Benefits of Contact Center-as-a-Service Solution
Help Agents Interact with Customers at multiple touchpoints
A quick, simple, and reliable solution to connect to your customer with just a missed call.
IVR (Interactive Voice Response)
Manage all your large call volumes and avoid hold time with an automated IVR.
Intelligent Real-time Reporting
Get intuitive dashboards and detailed analytics in real-time. Evaluate all relevant call metrics to optimize your KPIs. To drive better results get in-depth insight & graphical presentations of all reports & analytics. It helps in streamlining your working process with a better understanding.
Reporting & Performance Tracking
Manage all your calls live from the dashboard and never miss a single update about your ongoing calls like duration, agent, time, and more. Use Agent Analysis, Duration Analysis, Agent Profiling, Agent Scoring, and Time Waste Matrix features to analyze the performance of your call center from a single location. You can manage everything here from agents, calls, and contacts to accounts just under one roof.
Contact Center-as-a-Service Solution Use Cases
Improve Patient Engagement
Deliver personalized and tailored communications to your patients on common queries, scheduling appointments, sending reminders, and many more.
Maintaining High-level Engagement
Empower your contact center agents with a single, intuitive surface to serve your banking clients when there’s a high level of call volume.