Google Business Message

Leverage Google Business Messages and create stronger Customer Engagement

Build lasting connections with first-time visitors using Google Business Messages.
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Leverage Google Business Messages and allow customers to chat directly from the search results on Google Maps, Search, and Ads. Create a stronger engagement with Google Search and deliver hyper-personalized CX with smart icons, carousels, photocards, and chatbots. Choose from a number of entry points for users to chat with your business, engage high-intent visitors, drive more sales, and provide efficient customer care by being available 24*7 to answer queries.

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Google Business Message

Features & Benefits of Google Business Messages

Drive conversations from multiple entry points
Drive conversations from multiple entry points
Cost-effective and Faster
Cost-effective and Faster
Reduce customer waiting time
Reduce customer waiting time
Reliable and easy to implement
Reliable and easy to implement
Features & Benefits of Google
Ensure higher conversions
Ensure higher conversions
Rich media support
Rich media support
Easy to connect with availability of CSAT data
Easy to connect with availability of CSAT data
Seamless Bot to Agent Transfer
Seamless Bot to Agent Transfer

Product Trivia

72%

of the customers would make a purchase online if they get responses to their queries real-time.

GBM

How Google Business Messages works

How Google Business Messages works

FAQs on Google Business Messages

Google Business Messages (GBM) is a marketing platform that empowers businesses to meet customers where they already are. With GBM Customers can initiate conversations with brands on their own terms when they need help or have questions. Google Business Messages help enterprises to automate one-to-one conversations and helps brands drive sales, while giving customers the real-time responses they want at their moment of highest intent.

Google Business Messages enables brands to increase conversions with contextual and hyper-personalized conversations for sales or services directly. Within Google Maps, a customer can get immediate responses to questions like store location, timings, product availability, pricing, and others. It can also help brands to convert searches into business opportunities by providing quick responses to customer queries and boost the conversions.

Google Business Messages api is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results. It enables brands to meet their target audience and customers where they are and equips them with a comprehensive business messaging solution to drive loyalty, purchasing, scheduling, and upsell through rich features.

Google Business Messages is a mobile conversational channel that brings all the chats from different entry points of Google Maps, Search, and brand websites to create rich, and enhanced customer experience.

Here’s how GBM can benefit your business:

  • It enhances customer care with the ability to connect with a live agent and drive sales.
  • Gives you the ability to leverage the world’s largest search engine as an entry point for your customer service.
  • Helps you improve your customer satisfaction (CSAT) score.
  • Connects with customers where they already are on Google Maps and Google Search.
  • Offers timely, and personalized conversations.

Brands that turn on chat have their messages saved to the account they use to manage their Business Profile on Google My Business:

– If you delete a message from one device, it’s permanently removed from all linked devices and you can no longer access them.
– Please note:The messages are deleted from your devices only. The recipient can still find the conversation on their devices.

With GBM, you get to export and download messages to keep for your records.

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