CPaaS- Intelligent Communication for the Businesses of Tomorrow

CPaaS delivers seamless conversational communication using multiple channels.
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Route Mobile provides real-time connected customer experiences with its advanced Communications Platform as a Service (CPaaS), globally. With omni-channel workflows and a data-centric approach, our comprehensive CPaaS solutions help businesses to create real-time, smart, and conversational customer experiences.

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Data-Driven Innovations
Data-Driven Innovations Decoding complex insights with the help of leading-age disruptive digital technology and utilizing them to build future-proof solutions.
Drives User Engagement
Drives User Engagement Create hyper-personalized experiences for the user analyzing their needs and expectations.
True Insights & Analytics
True Insights & Analytics Encourages data-driven marketing by capturing customer insights through synchronized dashboards.
Developer Friendly APIs
Developer Friendly APIs From SMS, Voice, Email to Identity Solutions, we have an exhaustive list of APIs to leverage on.
Seamless Integration Layer
Seamless Integration Layer Simplified and hassle-free integration driving cost-effective results.
Comprehensive Use Cases
Comprehensive Use Cases Simplified and well-defined applications and uses to strengthen every step of your customer journey.
AI and NLP Powered Chatbots
AI and NLP Powered Chatbots Interactive chatbots driving conversational chats between businesses and customers adding value to every step of the customer journey.
Contact Centre Automation
Contact Centre Automation Improve brand visibility and CSAT scores by being at customer’s service whenever required. Faster response to customer queries and gathering feedback for better engagement.
End-to-End Encryption
End-to-End Encryption Trusted and secured communication as confidential data and information are exchanged in the process. This enhances customer’s confidence in brands.

Omnichannel Experiences

Deliver Optimal Omnichannel Experiences

Inspire customers at every step of their journey and maximize customer lifetime value through consolidated communication approach. A platform that unifies and offers multi-channel capabilities to establish real-time business-customer relationships.

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FAQs on CPaaS

Our CPaaS solutions smoothly integrates with existing business systems and apps through APIs, creating a unified communication ecosystem.

Reach out to us here and someone from our team will get in touch with you ASAP to give you an expert consultation that will answer all your questions

We cater to and are not restricted to

  • BFSI (Finance)
  • E-commerce
  • Healthcare
  • Telecommunications / Telecom Operators
  • Travel & Hospitality
  • Retail
  • Logistics

If you think CPaaS is for you, we have a solution that will fit.

  • SMS
  • Email
  • OTT Messaging – WhatsApp, RCS, Telegram, instagram, FB messenger, Google Business Messages
  • Voice
  • Chatbot

We provide

  • A2P SMS monetization
  • Firewall
  • Route Guard

Route Mobile operates worldwide in over 20 countries including India, Asia Pacific, the Middle East, Africa, Europe, and the Americas.

Route Mobile stands out purely through its performance with proven results, a vast clientele, and comprehensive solutions catering to every industry.

Yes, with our dedicated team, we will handhold you throughout the process.We also provide bespoke solutions that cater to your needs.

Contact us and we will fully understand your requirements and inform you about compliances if any. We offer a GDPR compliant platform and adhere to all the data privacy regulations across the globe.

Route Mobile has been a leading player in the communications industry since 2004. With capabilities to handle any issue 24/7. You may be assured that you are in good hands with Route Mobile.

The answer may vary based on the channel and requirement. Do reach out to us for a consultation with our experts.

We create solutions for each client tailored to their needs. Reach out to us to find out how we can help you reach your goals.

All customers are provided with training from our experts for optimal results.

CPaaS is used across the three aspects of the user journey that is marketing and promotions, customer engagement and customer support providing real-time notifications, booking details, product/service catalogs, enquiry chatbots that enable businesses to streamline communication with customers through multiple channels.

CPaaS empowers personalized marketing campaigns across RCS, whatsapp SMS, email, voice,chat and other channels, driving real-time engagement and boosting conversions. With advanced analytics, businesses can track metrics like click-through rates (CTR) for precise campaign optimization, ensuring maximum impact and ROI.

CPaaS enhances customer engagement by enabling businesses to provide real-time support through channels like WhatsApp and RCS messaging, allowing for personalized interactions, instant responses to inquiries, and proactive outreach, ultimately fostering stronger relationships with customers

CPaaS optimizes customer support by leveraging channels such as voice, chatbots, and newer solutions like AI-powered virtual assistants, ensuring seamless interactions and swift issue resolution to enhance user satisfaction.

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