Call Center

What is Call Center?

Route Mobile provides a range of voice, non-voice & consulting services through its wholly owned subsidiary Call 2 Connect – a leading Information Technology Enabled Services (ITES) and BPO company.

Our offerings include world-class customer support solutions, back office & consultancy services with a network of over 120 employees across 4 locations. At Route Mobile, our customers come first and is an integral part of our DNA is creating long-lasting partnerships that support their success.

Quick Fact

A proven best way to answer all your customer’s queries, SMS2Call is a must have service in order to not only serve your customers but ace at it.

How does it benefit your business?

One roof solution for your complete business requirement covering Customer Service (Voice / Non Voice (email / Chat), Telemarketing, Customer life cycle management, IVR, OBD etc.)
Value for Money
Customized Solutions
Enriched customer experience

Services we offer

Voice

Customer support
Technical support
Booking
Collection

Non-Voice

Customer care – Chat/Email
IT support
Billing
Data processing

Consulting

Credit/Debit/Prepaid card programme management
E-commerce programme management
E-wallet programme management
E-governance programme management

The Route Mobile Edge

National Presence

With our centres across key locations in India we would be able to provide you customized and expert support in multiple languages.

Expertise

Rich experience of leadership enables us to deliver high performance across projects and ensures better delivery for our customers.

Cost Saving

Eliminate the chance to miss out on unresponded requests with Route Mobile’s strong failure mechanism.

ISO Certified Organization

We are an ISO 27001:2013 Certified organization.

Awards & Recognition

National Awards – The Process of Right to Information Act being run by C2C for Government of Bihar was a judged as best run RTI process, by Government of India.
BPGRS Project being run by us has been awarded Web Ratna Award 2012 by Government of India
International Awards – C2C was awarded “Certificate of Excellence” by Institute of Economic Studies
Social and Media Awards – C2C has been awarded “Icons & Chang Agents of Bihar” by Bihar Times.com