About the organisation

It is the largest integrated food company in the Middle East. It has a network of more than 1200 outlets. The group’s network includes fast service, casual dining, and fine dining categories.

Customised API provides 95% committed delivery rate to one of the largest integrated food companies.

Here is an insight on how we collaborated with one of the leading food companies and enabled it to #RouteItRight by enriching its customer communications using our product Customized API

Challenges Faced

The client faced a challenge of sending report panels to their food delivery business.

Hospitality Client

Scripted the success story by

  • Delivering all their food brands.
  • Reporting panel as per their business need.
  • SMS termination with committed SLA for transactional SMS within 5 secs.

Outcomes of #RouteItRight methodology

  • 95% delivery rate committed for transactional traffic.
  • Showed bulk promotional SMS delivery confirmation rate with maximum TPS.
  • Provided 24*7 customer support to their customers.