About the organisation
It is the largest integrated food company in the Middle East. It has a network of more than 1200 outlets. The group’s network includes fast service, casual dining, and fine dining categories.
Customised API provides 95% committed delivery rate to one of the largest integrated food companies.
Here is an insight on how we collaborated with one of the leading food companies and enabled it to #RouteItRight by enriching its customer communications using our product Customized API
Challenges Faced
The client faced a challenge of sending report panels to their food delivery business.
Product
A2P Messaging 
Scripted the success story by
- Delivering all their food brands.
- Reporting panel as per their business need.
- SMS termination with committed SLA for transactional SMS within 5 secs.
Outcomes of #RouteItRight methodology
- 95% delivery rate committed for transactional traffic.
- Showed bulk promotional SMS delivery confirmation rate with maximum TPS.
- Provided 24*7 customer support to their customers.
