Grievance redressal and other relevant details

Email address for grievance redressal and other relevant details

For Queries releted to Financial Statement

Suresh Jankar Chief Financial Officer

4th Dimension, 3rd Floor, Mind Space, Malad (West) Mumbai 400 064, Maharashtra, India Telephone: +91 22 4033 7676 Fax: +91 22 4033 7650 Email: cfo@routemobile.com

For Institutional Investor/Analysts queries

Gautam Badalia Chief Strategy Officer, (Investor Relations Officer)

4th Dimension, 3rd Floor, Mind Space, Malad (West) Mumbai 400 064, Maharashtra, India Telephone: +91 22 4033 7676 Fax: +91 22 4033 7650 Email: investors@routemobile.com | gautam@routemobile.com

For Corporate Governance, Investor Grievance Redressal

Rathindra Das Group Head Legal, Company Secretary and Compliance Officer

4th Dimension, 3rd Floor, Mind Space, Malad (West), Mumbai 400 064, Maharashtra, India Telephone: +91 22 4033 7676 Fax: +91 22 4033 7650 Email: complianceofficer@routemobile.com

Nodal Officer (IEPF)

Rathindra Das Group Head Legal, Company Secretary and Compliance Officer

4th Dimension, 3rd Floor, Mind Space, Malad (West), Mumbai 400 064, Maharashtra, India Telephone: +91 22 4033 7676 Fax: +91 22 4033 7650 Email: complianceofficer@routemobile.com

KFin Technologies Limited Corporate Registry

Selenium Tower B, Plot 31 & 32, Financial District, Nanakramguda, Serilingampally Mandal, Hyderabad – 500 032, Telangana. Email: einward.ris@kfintech.com Website: www.kfintech.com | www.ris.kfintech.com Toll free number: 1- 800-309-4001 Contact Person: M Murali Krishna

Online Dispute Resolution

The Securities and Exchange Board of India (“SEBI”) has issued a circular on July 31, 2023 (ref. no. SEBI/HO/OIAE/OIAE_IAD- 1/P/CIR/2023/131) and introduced a common Online Dispute Resolution (“ODR”) mechanism to facilitate online resolution of all kinds of disputes arising in the Indian securities market. The said circular was further amended by SEBI on August 4, 2023 (vide corrigendum – ref. no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135).

Further, SEBI vide circular No. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023, had issued a Circular on Redressal of Investor Grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform.

The new Matrix to raise a compliant / dispute under the investor grievance redressal mechanism (including through the ODR web portal) is as below which can be accessed at https://scores.sebi.gov.in:

The platform is live for registration of complaints/disputes by investors from September 16, 2023. The link of the ODR portal is https://smartodr.in/login. There is no fee for registration of complaints / disputes on the ODR Portal.

The aforesaid SEBI circular / corrigendum can be accessed on the website of SEBI at https://www.sebi.gov.in/ or can also be downloaded from here SEBI circular dated July 31, 2023 on Online Resolution of Disputes in the Indian Securities Market and Corrigendum cum Amendment to Circular dated July 31, 2023 and SEBI vide circular No. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023