What is an Omnichannel communications ?
Omnichannel communications refer to a unified experience for consumers across all available channels (SMS , EMAIL VOICE & OTT ). omnichannel refers to unified communications across multiple channels replacing the single and multichannel communications.
Quick Fact
A well-orchestrated omnichannel marketing strategy can dramatically increase your customer experience ratings which leads to long term loyalty towards brand
How does it benefit your business?
How it works?
REPORTS
Review the performance of your campaign using our detailed reporting mechanism. A report has following parameters:
DLR report (channel wise)
MIS reports for the campaign
Trend Analytics
Day on day frequency & Recency of campaign interactions.
Demographics report
Based on users interaction and location
Channel Performance reports
Channel performance metrics.
Key performance indicators
Performance indicator for the campaign.
Data segmentation
User segmentation/grouping on user transaction and behaviour.
Customer Insights
Deep Insights on the customer behaviour.
The Route Mobile Edge
Integration
Our API’s guarantee more fluid information delivery and an integrated user experience
Reach
Reach Your Customers, Anywhere, On Any device with multiple channel.
Security
More secure connection using authorization using OAuth 2.0.
24/7 Client Support
With a dedicated team of experts, we provide you with 24 hours support to solve all your queries.
Actionable insight
Rich analytics dashboard with visualization and smart analytics capabilities.
Hyper Personalisation
Build Brand Love With Personalized Customer Experience
Relevant Industries
- BFSI
- Media
- FMCG
- Education
- Government & NGO
- E Commerce