Route Mobile Limited (“Route Mobile”), among the leading cloud communication platform service providers to enterprises, over-the-top (“OTT”) players and mobile network operators, today announced the release of its newest solution, “Verbatim,” to simplify and expedite the compliance process for banking and financial instructions, as well as enterprise clients and increase Customer & Agent Satisfaction across the board.
In a typical scenario, a bank’s contact center is obligated by law to explicitly provide specific disclosures to the end customer, usually by reading it out over the phone, which can be time-consuming, confusing, and not always have the desired result of clarity. Verbatim solves this problem by sending a short URL via SMS and/or email that takes the customer to a webpage with all required disclosures and terms & conditions for easy acceptance. The solution provides enhanced analytics and tracking of end users’ acceptance for robust recordkeeping.
Rajdipkumar Gupta, Managing Director and Group Chief Executive Officer, Route Mobile, said, “Our constant endeavor has been to simplify communications both for enterprises and its customers with our cutting-edge technology using CPaaS (Communications Platform as a Service). Verbatim is one of the newest offerings that helps enterprises to boost compliance conversions and shorten the agent-customer interaction time. It improves customer satisfaction by providing a choice of how to receive and acknowledge compliance information using their most preferred mode of communication. Furthermore, it also reduces agent fatigue related to reading the same disclosures repeatedly.”
He further adds, “I am pleased to share that, we also have successfully kickstarted a pilot project by deploying Verbatim for a large global bank based in the US. The bank’s agents are using Verbatim to obtain compliance from customers via SMS and email. We plan on rolling this out globally over the next few months as well.
Digital channels, including text messages and email, can increase conversions and facilitate better engagement among customers who prefer not to talk to an agent over the phone. Many people appreciate having more time to respond to an inquiry without the time constraints of a live conversation. Minimizing such conversations could help boost conversions and CSAT scores as well.
About Route Mobile Limited
Established in 2004, Route Mobile Limited (“RML”) is a cloud communications platform service provider, catering to enterprises, over-the-top (OTT) players and mobile network operators (MNO). As of December 31, 2019, RML’s portfolio comprises solutions in messaging, voice, email, SMS filtering, analytics and monetization. RML has a diverse enterprise client base across a broad range of industries including social media companies, banks and financial institutions, e-commerce entities and travel aggregators. RML is headquartered in Mumbai, India with a global presence in Asia Pacific, Middle East, Africa, Europe and North America.
Disclaimer:
Route Mobile Limited is proposing, subject to receipt of requisite approvals, market conditions and other considerations, to make an initial public offer of its Equity Shares and has filed a draft red herring prospectus, (“DRHP”) with the Securities and Exchange Board of India, (“SEBI”). The DRHP is available on the SEBI website at www.sebi.gov.in as well as the respective websites of the BRLMs at www.icicisecurities.com; www.axiscapital.co.in; www.edelweissfin.com and www.idbicapital.com. Investors should note that investment in equity shares involves a high degree of risk and for details relating to the same, please see the section “Risk Factors” beginning on page 23 of the DRHP.
The Equity Shares have not been and will not be registered under the United States Securities Act of 1933, as amended (the “Securities Act”) or any state securities laws in the United States and may not be offered or sold within the United States, except pursuant to an exemption from, or in a transaction not subject to, the registration requirements of the Securities Act and applicable state securities laws. Accordingly, the Equity Shares are only being offered and sold (i) in the United States only to persons reasonably believed to be “qualified institutional buyers” (as defined in Rule 144A under the U.S. Securities Act, “Rule 144A”) in reliance on the exemption from registration requirements of the Securities Act provided by Rule 144A, and (ii) outside the United States in offshore transactions in reliance on Regulation S under the Securities Act. Prospective purchasers are hereby notified that the seller of the Equity Shares may be relying on the exemption from the registration requirements of the Securities Act provided by Rule 144A. There will be no public offering in the United States.
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