Date & Time:
24th August 2023

Event Name:

Venue :
Thursday, 24th August 2023
Taj MG Road, Bengaluru

About this event:

The 13th Edition CX Strategy Summit & Awards 2023 will serve as a roadmap to create and provide a consistent client experience that will feature case studies, thought leader sessions, and panel discussions to examine the best techniques for improving CX. This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with customers through new-age tools & technologies, building trust and ensuring personalized experience in the digital age.

Key themes:

  • Improving CX with AI/ML-based technology
  • Designing CX strategy with improved analytics
  • The key to innovating and upgrading CX
  • Effective management of customer expectations

Who should attend?

Heads/Directors/ CXO/Vice Presidents in:

Customer Care, Customer Engagement, Customer Service & Support, Customer Operations & Analytics, Service Delivery, Contact Centre, Customer Relations, Innovation & Technology/Digital Channels

Panel Discussion on:

Digital Customer Experience – Deep-dive into brand-user engagement

  • How can brands use the power of unified communication channels to interact with customers?
  • How will marketing, operations, and various customer-facing functions of a brand enhance CX by adopting the right communication channels and right customer insights?

A deep-dive into how CPaaS providers like Route Mobile can provide end-to-end digital customer experience

  • Role of customer insights and segmented communication
  • Benefits of customer engagement over customer communication
  • CPaaS enablers of CX for brands

Meet the team:

Joe Emmanuel
SVP – Products, Global Business Development & Presales

Mayukh Chaudhury
Regional Head, South – Enterprise Sales

Amit Kumar
Senior Manager – Enterprise Sales

Shreestee Priya
Assistant Manager – Enterprise Sales

Varun B
Business Manager – Enterprise Sales

Abhijit Singh
Business Manager – Enterprise Sales

Girish Rao
General Manager – Head of Partnership and Alliances

Vipin KV
Manager – Enterprise Sales

Praveen Kumar
Senior Manager – Products

Mathew Jose
Manager – Business Development & International Sales