• What is Call Patching?

    Call patching enables a brand / enterprise to link its callers in real-time with suitable customer care agents via Route Mobile’s IVR platform.
    It’s an easy preinstalled cloud-based feature that will assist your clients to patch calls for two users seamlessly in real time.


    Quick Fact

    Call patching is a perfect business solution to manage voice calls, allowing you to designate specific problems, situations, enquiries, and customers to specific people/functions.

    How will it benefit your business?

    How it works?

    A2P-Messaging Flow


    Understand your performance with our extensive reporting system that comprises of the following parameters:

    Call Start Time

    Call Start Time (Leg 1, Leg 2)

    It is the start time of both the calls.

    Call End Time

    Call End Time (Leg 1, Leg 2)

    It indicates the end time of both the calls.

    Pulse Defined

    Pulse Defined (Leg 1, Leg 2)

    It is the number of seconds comprising of a single unit(pulse) which is used for the final billing.

    Total Pulse

    Total Pulse (Leg 1, Leg 2)

    It consists of the total number of pulses used for both calls.

    Total Cost

    Total Cost (Leg 1, Leg 2)

    It is the total cost based on the number of pulses used by both calls.

    Call Duration

    Call Duration (Leg 1, Leg 2)

    It is the time during which information is transferred

    Note: Leg 1 is A Party to Server or vice versa & Leg 2 is Server to B party

    The Route Mobile Edge

    Easy Integration

    Easy Integration

    Integrate call-patching within your existing setup at ease.

    Multiple Channels

    Multiple Channels

    Enhance your service performance with this add-on feature. Can be coupled with following services: Click to Call, Hosted IVR, OBD, Missed Call (backed by Call Patch), 2 Way messaging (backed by Call Patch)

    On-time reporting and Analytics

    On-time reporting and Analytics

    Comprehend and study your performance using striking attributes in analytics and reporting.

    Competitive Pricing

    Competitive Pricing

    Grow your business with a distinct feature at a cost-effective and a competitive price.

    Relevant Industries

    • Telephone Banking
      Telephone Banking
    • Order Management
      Order Management
    • Aviation
    • Customer Services
      Customer Services
    • Media & Entertainment
      Media & Entertainment
    • Hospitals
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