What is Call Patching?
Call patching enables a brand / enterprise to link its callers in real-time with suitable customer care agents via Route Mobile’s IVR platform.
It’s an easy preinstalled cloud-based feature that will assist your clients to patch calls for two users seamlessly in real time.
Call patching is a perfect business solution to manage voice calls, allowing you to designate specific problems, situations, enquiries, and customers to specific people/functions.
How will it benefit your business?
How it works?
Understand your performance with our extensive reporting system that comprises of the following parameters:
Call Start Time (Leg 1, Leg 2)
It is the start time of both the calls.
Call End Time (Leg 1, Leg 2)
It indicates the end time of both the calls.
Pulse Defined (Leg 1, Leg 2)
It is the number of seconds comprising of a single unit(pulse) which is used for the final billing.
Total Pulse (Leg 1, Leg 2)
It consists of the total number of pulses used for both calls.
Total Cost (Leg 1, Leg 2)
It is the total cost based on the number of pulses used by both calls.
Call Duration (Leg 1, Leg 2)
It is the time during which information is transferred
Note: Leg 1 is A Party to Server or vice versa & Leg 2 is Server to B party
The Route Mobile Edge
Integrate call-patching within your existing setup at ease.
Enhance your service performance with this add-on feature. Can be coupled with following services: Click to Call, Hosted IVR, OBD, Missed Call (backed by Call Patch), 2 Way messaging (backed by Call Patch)
On-time reporting and Analytics
Comprehend and study your performance using striking attributes in analytics and reporting.
Grow your business with a distinct feature at a cost-effective and a competitive price.
- Telephone Banking
- Order Management
- Customer Services
- Media & Entertainment