What is Call Patching?
Call patching enables a brand / enterprise to link its callers in real-time with suitable customer care agents via Route Mobile’s IVR platform.
It’s an easy preinstalled cloud-based feature that will assist your clients to patch calls for two users seamlessly in real time.
Quick Fact
Call patching is a perfect business solution to manage voice calls, allowing you to designate specific problems, situations, enquiries, and customers to specific people/functions.
How will it benefit your business?
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Flexibility
With our flexible service, interact with your customers directly at your own pace.
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Privacy
Maintain your privacy by disclosing the numbers as and when required.
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Personal Touch
Add a tinge of personal touch by creating a direct association between the customer and the brand.
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Record
Record all your real-time conversation for future references.
How it works?
REPORTS
Understand your performance with our extensive reporting system that comprises of the following parameters:
Call Start Time (Leg 1, Leg 2)
It is the start time of both the calls.
Call End Time (Leg 1, Leg 2)
It indicates the end time of both the calls.
Pulse Defined (Leg 1, Leg 2)
It is the number of seconds comprising of a single unit(pulse) which is used for the final billing.
Total Pulse (Leg 1, Leg 2)
It consists of the total number of pulses used for both calls.
Total Cost (Leg 1, Leg 2)
It is the total cost based on the number of pulses used by both calls.
Call Duration (Leg 1, Leg 2)
It is the time during which information is transferred
Note: Leg 1 is A Party to Server or vice versa & Leg 2 is Server to B party
The Route Mobile Edge
Easy Integration
Integrate call-patching within your existing setup at ease.
Multiple Channels
Enhance your service performance with this add-on feature. Can be coupled with following services: Click to Call, Hosted IVR, OBD, Missed Call (backed by Call Patch), 2 Way messaging (backed by Call Patch)
On-time reporting and Analytics
Comprehend and study your performance using striking attributes in analytics and reporting.
Competitive Pricing
Grow your business with a distinct feature at a cost-effective and a competitive price.
Relevant Industries
- Telephone Banking
- Order Management
- Aviation
- Customer Services
- Media & Entertainment
- Hospitals
