Transforming CX from Vision to Value

Date & Time:
July 19th, 2024

Event Name:
CX Excellence Awards 2024

Venue :
Bengaluru

About this event:

Quantic India’s 4th Edition CX Excellence Awards 2024 celebrated groundbreaking customer experience initiatives, bringing together industry leaders to share innovative strategies for delivering exceptional CX. Through engaging panel discussions and thought leadership sessions, attendees explored the transformative impact of technologies like AI, IoT, automation, and GenAI, gaining insights into cost-effective solutions, seamless omni-channel experiences, and balancing automation with human interaction.

Key Themes

• Leveraging AI, IoT, and automation for cost-effective CX solutions.
• Integrating GenAI to deliver cohesive, personalized customer journeys.
• Future-proofing CX with emerging technologies to meet evolving demands.
• Balancing digital automation with the human touch for enriched customer interactions.

Who Should Attend?

CX professionals and decision-makers:

• Heads/Directors/CXOs/Vice Presidents in Customer Care, Service Delivery, Customer Operations, and Digital Innovation.
• Professionals passionate about exploring next-gen tools and strategies to enhance CX in the digital era.

Panel Discussion on:

• Future-Proofing CX: Navigating Emerging Tech for Ever-Evolving Demands
• Predict, Personalise, and Perform: Unleashing GenAI for Next-Level CX
• Charting CX Success: From the Boardroom to the Bottom Line

Networking Opportunities:

• Engage with: 20+ expert speakers.
• Connect with: Representatives from over 80+ organizations.
• Discover: Solutions from leading CX providers, all under one roof.

Meet the team:

Mayukh Chaudhary – AVP, Enterprise Sales

Akhil Anil Kumar – Senior Manager, Enterprise Sales

Pooja Yadav – Marketing Manager

Vipin KV – Senior manager, Enterprise Sales

Hari Babu K – Manager, Enterprise Sales

Varun B – Business Manager, Enterprise Sales

Shreestee Priya – Manager, Customer Success