About the organisation

An exemplary real estate consultancy, following a process driven approach which is quite new to the real estate world. The company has pioneered innovative and professional real estate dealings and followed a path of success over a short period of time.

Simple yet secured Voice OTP ensures the timely delivery if OTP fails to deliver via SMS fails to a leading Real Estate Client.

Here is an insight on how we collaborated with one of the real estate consulting clients and enabled it to #RouteItRight by enriching its 2-factor authentication using our product Voice OTP.

Challenges Faced

Clients wanted to ensure the timely delivery of time critical messages, such as sending OTPs to their customers. A solution was required to ensure guaranteed delivery of such messages; in case OTP sent via SMS failed.

Product

Voice
Real estate client

Scripted the success story by

Implementing Voice OTPs along with SMS OTPs

  • Designing a failover mechanism by using Voice OTP in case an OTP SMS is not delivered
  • The Voice OTP works very well. Once the call is answered by the user, the OTP will be prompted as a recorded audio that can be entered via phone or desktop.

Outcomes of #RouteItRight methodology

  • High throughout support and consistency with proper DLR handling.
  • Guaranteed delivery of time-sensitive information on consumer’s mobile; like one time passwords, utility passwords.
  • Dedicated connectivity to overcome any latency issue.