Having a communication platform is incredibly important, and it is possible to deliver engaging and personalized messages to all your customers that cannot be understated easily. Communicating with your customers in an efficient and effective way can prove to be quite a challenge, however, with the right tools, it doesn’t need to be. Viber business can provide you with the ability to send rich media messages such as images, video, and audio along with location-based messages with the help of personalized content.
In this article, let us learn about how Viber Business can help you deliver personalized messages in an engaging manner to your customers. It is significant to understand how Viber for business can help with creating more personalized and contextual experiences in an efficient and effective manner.
What exactly is Viber Business Messaging?
Viber Business is a great messaging app for businesses of all sizes and with the help of Viber API, you can communicate with your customers in an efficient and personal manner. There are several features that make it a great platform for businesses to communicate with their customers efficiently.
Viber offers numerous features that make it the ideal platform for businesses to communicate with customers. With the help of Viber Business, companies can easily send messages, make calls and also do video calls with all their customers.
Viber Business offers a myriad of many features that allow businesses to personalize their communication with their customers. Viber enables different types of companies to communicate with customers in a personal and efficient manner.
What are the various features offered by Viber Business?
There are many personalization features of Viber API that includes the following:
Enhanced Messaging
With the help of Viber, it is possible to send more than one message, and you can send out rich media messages such as files, videos, and images. It is possible to create group chats in keeping your team connected or starting out conversations with a customer and tracking the purchase history. Businesses are capable of using Viber Business in sending out automated messages such as receipts or account activation confirmations. The future of enterprise messaging is always brighter and includes features for your business to give you an edge.
Building a greater community
With the help of Viber business, it is possible to build a community of both followers and customers, and it is possible to create group chats. You can also engage with multiple customers at once, or even start a conversation with a customer and invite others to join. It is possible to engage with customers and keep them updated on the latest products and services by answering questions that they have.
Turning chats into ROI
Viber business API provides businesses with the help of tools in turning chats into ROI. Companies can send purchase receipts, confirm account activation, and track customer deliveries with the help of automated messages. By engaging with customers on group chats, businesses can build a community of followers and turn all of their conversations into sales.
Tracking customer deliveries and sending the receipts of purchases
With the help of Viber business, it is possible to track customer deliveries right from the app, it is possible to do this which ensures that your customers receive all of their purchases on time by keeping them updated on their delivery status.
You can send purchase receipts for your customers right from the app itself and it is possible to keep track of the purchases, by knowing exactly what you have paid for. It is possible to use the feature for upselling customers with the help of other products or services.
Building out a conversational channel
With the help of Viber API, it is possible to build a conversational channel with all your customers. It is possible to keep them updated on the latest products and services or answers from any questions that they may have. You can use a conversational channel in promoting your brand and building out customer loyalty.
How can Viber Business Messages be used effectively by businesses?
There are two other options on how businesses are capable of using Viber Business Messages in creating a personalized experience for all their customers. Viber’s business messages can be plugged straight into the business for more functionality than ever before, chatbots have more control over the conversation and it can help in exploring more detail than ever before.
From both bank transfers to medical result updates, there are different types of information that companies will need to send out to their customers on a daily basis. With the help of Viber Business Messages, companies can send out messages in a more personalized and efficient way.
With the help of Viber Business Messages, companies are able to send out messages in a more personalized and efficient manner. The messages are delivered directly to the customers’ inboxes so that they can be viewed at their convenience.
How can Viber chatbots help out your business?
Viber’s chatbots are AI-powered chatbots that businesses have used for automating all of their customer interactions. Companies are capable of engaging with customers in an efficient and personalized way, Viber chatbots are also built on the Viber platform.
The Viber API is used for interacting with customers, and business chatbots can be used in a variety of ways. Here it is possible to ensure that interactions are also personal and relevant for all the customers, and a blue tick sign can allow customers in ensuring that their interface with bots ensures that Viber has become verified. Here are the different types Viber for Business can help with the following:
Thus, chatbots have become a key online marketing tool in allowing businesses to have complete control over the conversations with all of their customers. It is possible to ensure that the interactions that you send out are personal and relevant to all the customers, and the blue tick sign can help customers in ensuring that the interface with bots has been verified. It adds another layer of trust for all the customers.
Customers can also mute or subscribe from all chatbot messages, so that it is possible in creating control over all the messages that you receive. It ensures that you only get the most relevant ones and along with the features of chatbots, the sky is truly the limit.
Conclusion
The days are gone when businesses could rely on one another especially with a one-size fits all approach to all types of customer communication. In order to stay competitive, companies also need to embrace newer technologies that allow them to reach out to customers on their own terms. Viber provides businesses with the help of tools in engaging with customers in a more efficient and personal manner.
With the help of Viber Business messages, companies can also send out messages directly to all their customers’ inboxes. With the help of Viber API and chatbots, businesses are capable of automating all their customer interactions. Get in touch with our experts for a free consultation and discover the best opportunities to simplify and exemplify communications for your business. You can also write to us at marketing@routemobile.com.
