The use of chatbots by businesses has been growing rapidly in recent years. According to a study by Grand View Research, the global chatbot market size was valued at USD 1.34 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 24.3% from 2021 to 2028.
Let us take a look at some benefits of integrating chatbots with your business:
Chatbots automate customer service and support, freeing up human agents for more complex tasks.
Chatbots can operate continuously, providing customers with prompt assistance at all times.
Implementing a chatbot is often less expensive than hiring additional staff or paying for overtime to meet customer demand.
Improved Customer Experience
Chatbots provide quick, personalized responses to customer inquiries, improving the overall customer experience.
Chatbots can handle a large volume of inquiries simultaneously, scaling to meet increased demand without additional staffing costs.
Chatbots can gather customer data, such as preferences and purchase history, to inform business decisions and improve customer targeting.
Chatbots can be integrated into multiple platforms, such as websites, mobile apps, and messaging services, to reach customers where they prefer to interact.
The use of automation in the edtech industry has been growing as a result of the increasing demand for digital solutions in education. According to a report by Technavio, the global edtech market is expected to grow by USD 252.3 billion from 2020 to 2024, with automation being a key driver of this growth.
A survey by EdTechXGlobal found that more than 80% of edtech companies have implemented or plan to implement some form of automation in their operations. This includes the use of chatbots for personalised learning, automated grading and feedback, and data collection and analysis.
Let us now take a look at how chatbots can help edtech firms:
Chatbots can provide personalised learning experiences by collecting data on student progress and adapting to their individual needs.
Improved Student Engagement
Chatbots can keep students engaged and motivated by providing interactive and entertaining educational content.
Automated Grading and Feedback
Chatbots can quickly grade assignments and provide feedback, freeing up teachers for more important tasks.
Chatbots can provide education to remote or underserved areas, improving access to education for all students.
Chatbots can collect and analyse data on student performance, providing valuable insights to teachers and educational institutions for informed decision-making.
It is imperative that using chatbots can be of much importance in the edtech sector and here are a few real-time examples of how it can help communicating with the students:
“What course would you like to start? I can help you find the right materials and resources to get you started.”
“I see you’re having trouble with your latest assignment. Let’s go over the instructions together, and I can help you with any questions you have.”
“I’m here to help you prepare for your next quiz. I can provide you with practice questions and explanations of the answers.”
“Want to improve your grades? I can give you some study tips and resources to help you stay on track.”
“It’s almost time for your final exam! I can provide you with a review of the material and some practice questions to help you get ready.”
“Looking to explore your career options? I can connect you with resources and information about different industries and job opportunities.”
“Having trouble with your device or the learning platform? I can help you troubleshoot the issue and get you back on track.”
These are just a few examples, but chatbots in edtech can be customised to meet the specific needs and goals of the educational institution or course.
Contact us now for a free consultation and discover the best opportunities to simplify and exemplify communications for your business with the Roubot chatbot builder. It helps you build chatbots for multiple channels with easy-to-use drag-and-drop features. You can also write to us at email@example.com.