About the organisation
The organisation is leading the sectors like- shopping malls, communities, retail and leisure pioneers across the Middle East, Africa and Asia with operations in 13 countries. The firm establishes and manages hypermarkets and supermarkets, fashion and speciality retail stores.
SMS Gateway, Voice OTP and Global SMS Termination provide secure, robust, and scalable solutions to one of the largest global organizations
Here is an insight on how we collaborated with one of the leading global organizations and enabled it to #RouteItRight by enriching its customer communications using our products SMS Gateway, Voice OTP, and Global SMS Termination
Challenges Faced
With a customer base spread across the MENA region and operating in 13 countries, there was a need of maintaining consistency in the authentication process. Transaction confirmations, account related alerts, and similar time critical communications needed to be delivered instantly to avoid any revenue loss and enhance operational efficiency.
Product
Voice
Scripted the success story by
- Finance / Ecommerce division majorly for transactional services.
Outcomes of #RouteItRight methodology
- Provided data security where data is stored in the customer’s DC.
- Enabled quality termination in a cost effective manner.
- Provided 24*7 Customer support to their customers.
- Customised dashboard