Every Facebook page includes access to Messenger. If you don’t have a business page yet, learn how to create one here.
1. Make sure Messenger is enabled
Facebook Messenger should already be enabled when you create a business page. But here’s how to double-check:
2. Create a Facebook Messenger username and link
You Facebook Messenger link is basically m.me/ in front of your page’s username. To find it, go to the Messaging tab under General Settings. Add this link to your social bios, website, email, or anywhere else you’d like.
If you’d like to change your username, here’s how to do it.
3. Add a Send Message button to your Page
Next, you’ll want to add a button to your page with a “Send Message” call to action.
How to add a Send Message button to your Facebook Page:
4. Write a greeting
A Facebook Messenger greeting is a customizable message someone receives when they open a message thread. It appears before they send their first message.
How to write a greeting on Facebook Messenger:
5. Set up Instant Reply
You can use Instant Reply to create an automatic first response for new messages. This message can be used to share the timeframe someone can expect a response in. Or, you can simply thank someone for getting in touch.
How to set up Instant Reply on Facebook Messenger:
6. Create responses for frequently asked questions
These responses can be created to help you answer common questions easily.
How to create responses for frequently asked questions on Facebook Messenger:
7. Schedule automatic Away Messages
If your business is closed or social media manager will be away, you can create Away Messages. Think of these as out of office emails, but for Facebook Messenger. Use these messages to let customers know when you’ll return or reopen.
How to create Away Messages on Facebook Messenger:
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