Send and receive messages in real-time. With Viber, you can quickly respond to buyer inquiries. This means that your customers will get the information they need in a timely manner, and can avoid the frustration of waiting for a response. And if you are using Viber Chatbots, this can be a great way to offer 24/7 support and resolve issues even faster. There’s no need to wait for a phone call or an email—the customers will hear from you right away.
Track customer support requests. If a customer has an issue, you can use Viber to quickly resolve it. People will be happy with your service, and you can avoid the hassle of dealing with customer complaints. This transparency leads to increased customer satisfaction. But also, you can use this knowledge to share with other departments in your organization to help them improve the product or service, and the customer service messaging becomes another form of analytics.
Create a knowledge base. By using Viber to communicate with your clients, you can be building a base of most frequently asked questions, thus having the answers ready when asked. Being able to provide quick answers leads to building better relationships with audiences. This way, you can create a loyal customer base that will be more likely to do business with you in the future.
Personalize customer service. With Viber, businesses can provide a more personalized service. You can add a personal touch to your messages, and customers will appreciate the extra effort. If you are using a CDP, we encourage you to send messages based on customer segment interests or their steps in the purchase journey. It is easy to build such communication through Viber, and it makes the customer feel special thanks to the brand’s knowledge of their choices and preferences.
Inform customers about what’s new. Viber can be used for increased engagement to start conversations with customers and to keep them updated on new products and services. It’s easy to keep your users engaged with your brand. And it’s not just a one-way communication. You can always use conversations on Viber to collect feedback and ask your customers what they think about your new products and services.
Train your customer service team quickly and efficiently. Viber Business Messaging Solutions are easy to use, so you can get your team up and running in no time. It’s all intuitive and doesn’t require special knowledge or major training.
Automate your messages. When something can be automated, it should be! Your staff can focus on more difficult tasks that can’t be solved by a robot. There are many types of messages that can be automated, from FAQs like store hours to updates on the order status, or even the happy birthday messages.
