Verbatim

Customer Compliance Made Easy for Enterprises

Reduce call variance and standardize regulatory compliance using the Verbatim Service.

Route Mobile’s Verbatim Service allows contact centers to effectively comply with regulations related to compliance and disclosures, and enable customers to accept the terms and conditions. The Service allows agents to send compliance and disclosure messages as a short link to users on an email or text message.

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Features of Verbatim Service

Global Access
Global Access
Easy integration with existing channels
Easy integration with existing channels
Verbatim
Shortlink Support
Shortlink Support
Encrypted Data Storage
Encrypted Data Storage

Product Trivia

60%

online users are afraid of unauthorized data collection and only 11% of users read privacy policies.

Verbatim

How it works?

Calls land to your contact centre agents who then proceed to select products from the Verbatim web portal and send the message to the user via email to text message.

The Customer on receiving the message clicks on the short link that points to terms, conditions, disclosures that would otherwise have been required to be read out by the contact centre agent as required by various regulations.

Once the terms and disclosures are read and accepted by the customer, the agent processes the request of the customer.

Verbatim

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