Route Mobile | Interactive Voice Response (IVR)

What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) is a system that provides customers with responses based on their prompts over the phone. Multifaceted in nature, IVR handles incoming calls combined with an outbound dialler that calls out and records customer responses. Besides, it can furnish instructions, pull up and read data, and also simply record your customers’ inputs.

Elementary and bi-directional, IVR platform neutralizes the language barriers facilitating unhampered flow of information. It empowers the customer to obtain the information in the language preferred by them through multiple predefined options.

Route Mobile’s scalable and customizable solution helps you to create intuitive voice campaigns to generate better user engagement.

Download Brochure
Download IVR Brochure

We will handle your contact details in line with our Privacy Policy.

Quick Fact

Despite the increase in IVR technology during the 1970s, the technology was considered complex and expensive for automating tasks in call centers. Early voice response systems were DSP technology based and limited to small vocabularies: source – IVR Wikipedia

How does it benefit your business?

Customized Solution

RML’s OBD solution is highly customizable to tailor an optimal approach for each individual customer. It has features that automatically retry calling those customers who didn’t answer the first time, were busy, or not reachable.
$Dynamic Text-to-Speech Option$

Dynamic Text-to-Speech Option

You don’t have to worry about recording the audio. OBD’s TTS option converts any text into an audio file effortlessly.
No Integration Required

You can use OBD without any integration by directly using RML’s web interface to send OBD to your customer base.
Reporting and Analytics

With our real time analytics, you can keep track of campaign results, get business insights, and check overall delivery status.

How it works?

An Interactive Voice Response can be executed as follows:

Inbound IVR: Inbound IVR is a call made by the customer on an IVR number for queries, registering complaints, connecting to the Customer Support, providing feedback or for participating in various contests.

A call lands to the IVR server through PSTN.

After the welcome prompt, the user is asked to press a key as per his/her requirement.

Here, in case the user wishes to know about the account information, he/she can press 1 after which the account information will be played.

Similarly, if the user wishes to know about the Payment Status, he/she can press 2 which will be followed by the requested information.

In case the user wishes to talk to an agent, he/she can press 3 and the call will be patched to the appropriate call centre.

REPORTS

Keep track of all your campaigns with our exclusive real-time reporting analytics and benefit your business with our insightful analysis. Our reporting mechanism encompasses following parameters to help you understand your campaign better: