What is a predictive dialer?

Imagine a scenario, where it almost takes 30 seconds to call a person, and then only 2-3 calls are been answered by a customer. That’s where a predictive dialer comes into the picture, it makes automated calls from a list of telephone numbers without using any agents. Once a predictive dialer detects a connection it passes to a live agent.

How does a predictive dialer work?

The procedure on how a predictive dialer works is easy, firstly the enterprise needs to upload the phone number list, and once the calls are initiated and when the live person answers the call it is quickly been transferred to a live agent for further communication.

What is the difference between predictive and progressive dialer?

The predictive dialer has the predictive capability and makes the call before the agent becomes available. On the other hand, progressive dialer, the auto-dialer dials when the agent shows the readiness to take the next call. The progressive dialer is more customer-focused oriented in that it makes sure that the agent is available prior to the call and in predictive dialer calls in advance and chances are the agent may not be available.

Are predictive dialers illegal?

Predictive dialers are not illegal, however, Telephone Consumer Protection Action (TCPA) restricts advertisers and marketers to place uninvited calls. The calls which are placed without consent are considered to be illegal.

What is predictive and preview dialing?

In predictive dialer where calls are made when the live agent is available and in preview dialing at the end of the call, they are able to see the next call list and this is useful when the customer needs to solve a complex situation and proper research is required.

What is autodialer software?

Autodialer software is a type of outbound dialer software, which makes calls automatically to a large number of leads and eventually saves a lot of time. It also detects if a call is been answered or not and uses an autodialer to connect with the nearest agent.

How to use Outbound Automated Dialer Software?

Well, it’s an easy-to-use software, and when you will be onboarded a proper training session will be given on how to use the software. To know more information, contact us at NOW!

Route Mobile Outbound Automated Dialer pricing?

To know about the Outbound Automated Dialer pricing and how to go ahead with it you can directly mail us at support@routemobile.com and as per your requirements, our experts will share the best pricing.

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Voice API

Cost Effective Automated Calls for Enhanced Customer Outreach

Drive Conversions through automated outbound calls with Route Mobile’s Voice API Solution

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Route Mobile’s Voice API combines AI and algorithms to call a predefined list of customer contacts and relay promotional messages, reminders, or one-time-passwords (OTP). The automated dialer creates, lists and dials out to multiple calling groups / lists at the same time, allowing you to improve customer loyalty and retention, accelerate new customer acquisition, drive operational efficiency and reduce cost.

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Features & Benefits of Voice API

Seamless List Management

Multiple Campaign Programs

Intelligent Dialling

Features and benefits of Outbound Automated Dialer

Advanced Campaign Analysis

Multilingual Voice API

Personalization with Variable Fields

Product Trivia

60%

of marketing managers in Fortune 500 companies say automated telemarketing is “Very Effective”

How Voice API works

FAQs on Voice API

What is an intelligent Voice API?

An intelligent Voice API service gives the company access to sending messages to as many customers or subscribers in a simultaneous manner. Voice API software can help to manage a call database that can read digital messages between the company and customers, which are maintained within a customer database. The messages can range from a sales pitch, reminders for seasonal discounts, and promotional offers to reminders and updates about the renewal of subscriptions and cold calling new leads.

How do I set up a Voice API service?

Setting up a Voice API service is not as complex as it seems and Route Mobile’s Voice API service can help provide the service without any hassle. As the whole service runs on a cloud platform as a service, then the only thing that you need is your customer database and an internet connection and you are all set to get started with your own Voice API service.

What is the max number of contacts that I can target during a single Voice API campaign?

With Route Mobile’s powerful Voice API service, there is no limit to the number of contacts or people that can be targeted with just a single campaign.

Is Voice API legal?

Voice API is 100% legal for numbers that have opted to receive automated calls from your business or enterprise. Thus, Voice API is a great tool that can be utilized by businesses in communicating effectively with customers or a target audience.

In what ways can Voice API help out your business?

The Voice APIing service can help with improving your team’s productivity and maximizing the efficiency and productivity of working with leads. Verifying customers and orders along with the registration process is a simplified process Voice APIing can help improve your branding efforts while simultaneously delivering on-demand information.

What challenges can Voice API help out your enterprise with?

There are various challenges that Voice API can help out with such as handling large volumes of calls, the track dropped and missed calls, monitoring the performance of sales teams, and creating specific customized IVR designs for running campaigns, thereby increasing the revenue alongside overall customer service.

Voice API: Use Cases

Lead Generation

BFSI

Banking and finance institute customer care support can directly demand lead generation and with the outgoing calls, they can propose the required products & services.

Personalized deals

Ecommerce

eCommerce companies can provide proactive customer service and deliver all the promotional campaigns that share personalized deals for each customer helping them to increase sales.

Cross-sell/ up-sell

Retailers

Retailers can use the existing customer database where the agents get the visibility of the products & services which are used by them and helps agents to cross-sell/up-sell.