Responding to customers 24/7
- Food & Beverages
Through the help of of the WhatsApp chatbots you can make an impact and reach out to your audience especially when you are not available during those certain hours. With WhatsApp chatbots they can recommend products from the catalogue that they would be interested in.
WhatsApp Business Platform Read More
Providing end-to-end user authentication
- Telecom
Authentication and identity verification are the most important metrics when it comes to an industry such as Telecom. FTEU short code can help improved message deliverability without worrying about the risk of carrier filtering. With FTEU shortcode you can get better engagement with the help of a SMS-based chatbot.
FTEU Short Code Read More
Ensure greater visibility and awareness of your messages
- Travel
Being in the travel business, your aim is to get greater visibility and awareness for all your messages. With FTEU shortcode it is possible to get great volume while being cost-effective and ensuring better engagement with the help of a SMS-based chatbot.
FTEU Short Code Read More
Manage your inventory in a successful manner
- E-commerce
Running an ecommerce business is incredibly difficult and to make it more successful and ensure that you get the most of out it. FTEU short code is an excellent tool that can help with managing and keeping a track of your end-to-end inventory in a successful and easy-to-follow manner.
FTEU Short Code Read More
Run successful campaigns to reach your audience
- Healthcare
If you are a health care provider or a business that provides health care services and with FTEU short code you can run successful campaigns to reach out to your audience. You can now go the extra mile and drive conversions successfully with two way SMS marketing campaigns.
FTEU Short Code Read More
Ensure a seamless customer experience for your customers
- BFSI (Finance)
BFSI sectors cater to the customer directly, and it is crucial to ensure a seamless customer experience at all times. With the help of FTEU short code, you can provide greater engagement with simplified authentication and better reach for your customers.
FTEU Short Code Read More
Reach out to a much larger audience
- Government Portals
A2P messaging plays a crucial role especially by government portals especially if you need to reach out to a huge large audience. It is possible to reach out to reach out to a larger audience and replying to them in a state of crisis particularly by supplying information through the help of A2P Messaging.
A2P Messaging Read More
Provide fantastic conversations through rich medium
- Infotainment
With Viber Business Messages you can make communication for your customers more conversational through the use of special symbols, images, buttons and statuses. If you want to help provide a seamless, excellent communication experience for your consumers then Viber Business Messages provides both information and entertainment on one platform.
Viber Business Messages Read More
Give your customers real-time notifications of flight updates
- Aviation
WhatsApp Business Platform helps to provide useful information related to your customer’s flight, by providing a faster response rate with a seamless customer conversation. Everything from flight times, updates, delays or critical information can be effectively communicated through the help of WhatsApp Business Platform.
WhatsApp Business Platform Read More
Improve your overall conversions with Voice Broadcasting
- Telecom
Voice broadcasting can help improve the overall conversions through the help of cost-effective automated calls, especially for enhanced outreach. You can perform broadcasts in multiple languages through advanced campaign analysis with features like intelligent dialling in the Telecom industry. Learn how you can improve your overall conversions with Voice Broadcasting service.
Voice Broadcasting Read More
Ensure ease of access with contactless payments
- Healthcare
Avoid any bottlenecks and payment difficulties as a healthcare service provider with OmniCent: Payment as a Service by ensuring seamless contactless payments. Generate higher ROI with the help of engaging email marketing campaigns. with OmniCent: Payment as a Service. It plays a critical role in the healthcare sector.
OmniCent: Payment as a Service Read More
Ensure greater email deliverability all the time
- BFSI (Finance)
Maximise your overall reach with our easy-to-integrate email API and build powerful email marketing channels through hyper automation. Learn how to build meaningful relationships with your customers through email. It is especially true for BFSI and through the help of email you can reach out to your audience in real time.
Email Read More
Create new experiences for customers
- Hospitality
RCS Business Messaging can help provide an excellent personalised experience for your customers, adding to the hospitality especially with rich promotional campaigns. With RCS Business Messaging it is possible to get a higher degree of engagement for all your customers to ensure the most customer satisfaction.
RCS Business Messaging Read More
Address form abandonment issues
- Government Portals
When your customers find it tough to complete the online form or are unable to submit it, they abandon it. To address this issue, you can use an A2P messaging solution and offer them help via text message. This way, you can avoid unfilled or abandoned forms while also improving the end-user experience
A2P Messaging Read More
Offer customer support around the clock
- E-commerce
Viber Business Messages can be used to offer support for its customers 24×7. Viber bots can be easily searched by end-users and can offer streamlined communication at any time of the day. This helps convert prospective customers into paid ones and improves the experience of the existing customers.
Viber Business Messages Read More
Send order status, delivery and process notifications
- E-commerce
Using Viber Business Messages, e-commerce companies can notify customers of their order status at appropriate intervals. Also, they can keep their customers updated on where their order is and when they will receive it. This enhances the shopping and delivery experience of the customer.
Viber Business Messages Read More
Event promotion
- Event Management
Using voice broadcasting, event management companies can send out a voice broadcast to their large audience to promote their event. You can also personalise this message by creating a message that compliments the event, like a message in the sound of a celebrity or actor, etc.
Voice Broadcasting Read More
CPaaS for Contact Centers
- Customer Service
We have seen a sharp rise in video-based customer service. CPaaS vendors are working to customize contact center solutions to suit the special needs of agents working from home. CPaaS solutions have evolved, with the ability to enhance real-time connection with various clients, by choosing multiple channels as per their requirements.
CxPaaS Read More
Chatbots and customer service
- Customer Service
CPaaS allows business to integrate text-based help, call-based help, and video-based help within the same application. Customers never have to leave the app to talk to a customer service executive. Since everything is integrated at the backend, customer service reps don’t have to spend time gathering customer information on a call.
CxPaaS Read More
Mobile payments and two-factor authentication
- BFSI (Finance)
With the help of CPaaS, enterprises can verify user identity with the help of OTPs (one-time passwords), so users don’t need to remember passwords, anymore. Two-factor authentication with the help of CPaaS can be used for password resets, mobile banking (including mobile payments), and authenticating logins to apps.
CxPaaS Read More
Integrated marketing communication
- Sales & Marketing
Integrated, omnichannel communication lies at the heart of what CPaaS can do. In the modern digital landscape, an enterprise has several options to reach out to buyers. There are SMS, voice, emails, videos, and OTT chat applications that keep evolving.
CxPaaS Read More
Automated reminders, scheduling, and transactional messaging
- Retail Banking
CPaaS can streamline transactional messaging, such as reminders and notifications. Similarly, the automated reminders can be applied to the insurance industry and businesses that work on a subscription model. It can enable different kinds of transactional messages, such as order updates in e-commerce and food delivery, order confirmations, and delivery tracking information.
CxPaaS Read More
Shorten Links
- Event Management
In order to avoid any omissions, event companies typically have a large number of links to share with their audiences and update them on. Long website links and other links to their social media platforms are included in this. Through Acculync, these links may be shortened and reused much more effectively.
Acculync® Read More
Drive Sales
- E-commerce
Using rich media like real-time images, videos, and carousels Google Business Messaging enables brands to uplift their products tactfully and simultaneously assist customers with what they want. Thereby, attracting customers to purchase more often and leaving a trace in their memory for future consideration.
Google Business Messages Read More
Promote Awareness / Educate
- NGOs
NGOs frequently struggle to separate from the. They could utilise RCS to not only raise awareness and educate users about the issues we face but also to conduct conversations with them. Bots can educate people on different global issues and also link people to a one-minute survey, where their input is valued.
RCS Business Messaging Read More
Ease and Versatility
- Manufacturing
You can “phone” all of your consumers at once and “broadcast” your message via voice broadcasting. With the exception of the enormous size of contacting all of your clients at once, it is rather simple to deploy. It can be a brand arsenal’s most adaptable tool because of its simplicity.
Voice Broadcasting Read More
Tickets purchased confirmation
- Travel
SMS confirmation is incredibly useful when purchasing digital things like tickets online. This informs the customer that their order was successful and may also give them access to crucial details like event hours, dates, and ticket numbers. Additionally, brands can let customers know about situations like rescheduling or any available seats.
A2P Messaging Read More
Self-service
- Hotel & Hospitality
IVR systems have been transformed by natural language processing, a form of artificial intelligence. There is no need for callers to “press 1” for anything anymore. Through NLP, a system can understand what is being said and can respond accordingly, like answering questions, guiding through self-service steps, or connecting with a customer service agent.
CCaaS Read More
Identifying problematic callers
- E-commerce
Speech analytics within CCaaS can be used to identify problematic callers. These customers may be angry or abusive, requesting refunds or contacting customer service. Using speech analytics, agents can identify these callers and address their concerns, preventing further disruptions. For understanding positive and negative experiences, it uses natural language processing and artificial intelligence.
CCaaS Read More
Collecting debts
- Banks
BFSI sectors can make use of Contact Centers to significantly increase automation through conversational designs, handoffs to live agents, and even call conferences with customers with regard to payment collection and reminders. Debt collection and recovery can be handled effectively with CCaaS integration.
CCaaS Read More
More Robust Data Security
- BFSI (Finance)
OmniCent is an excellent tool that can help mitigate and reduce threats that can be potential breaches in security, and if you forget how to handle sensitive payment information, then tokenization is the main security solution that platforms would need.
OmniCent: Payment as a Service Read More
Delivering a better customer experience
- Media
Your customers expect an overall amazing seamless, frictionless payment process with the help of OmniCent: Payment as a Service. Create an incredible customer experience for your customers whenever they come back to you, to keep them coming back to you.
OmniCent: Payment as a Service Read More
Offering Flexibility of Payments
- Government Portals
As government portals follow traditional payment methods, they are a roadblock in offering people the flexibility in making the payment according to their preferred payment channels.OmniCent helps to offer the flexibility of payments which improves the quality and overall number of transactions being processed.
OmniCent: Payment as a Service Read More
Registering passwords
- Government Portals
Government portals can set up Route OTP service to register mobile numbers on to their website. This helps avoid spam numbers being registered on portals and only valid numbers get access to the website. Route OTP helps verify mobile numbers and help improve the security of the website further.
Route OTP Read More
Confirm transactions
- E-commerce
If you have a shared e-commerce account, you can better protect it with Route OTP. With Route OTP, you can enter the OTP code before you proceed with the transaction. This ensures only verified transactions go through and there are no unauthorised transactions.
Route OTP Read More
Confirm Sign up and login
- OTT
Route OTP can help confirm signing up to a particular OTT platform. This will register your phone number with the OTT platform. So, the next time you login, you’ll receive an OTP on your registered mobile number to verify your login.
Route OTP Read More
Authenticate devices
- IT Services
If you use multiple devices to login to your account, then setting up Route OTP can help you strengthen the security further. Using an OTP to authenticate every account login can help you verify who’s logging in to which device. This eliminates unauthorised logins and improves secuirty
Route OTP Read More
Authorising money transfers
- Fintech
You might always find it risky to send money to your loved ones across the internet. However, with Route OTP, you can authenticate every transaction with a one-time password. This way, transactions authorised with OTP will go through. So, money transfer becomes a lot secure with Route OTP.
Route OTP Read More
Establish authority
- Media
Your customers have signed up for your marketing newsletters because they want to hear from you. They appreciate the content you send and keeping them engaged is one of the biggest wins for any email marketer. Your content is one of your most valuable marketing tools and build other areas of your marketing strategy.
Email Read More
Optimize your time and budget
- Event Management
With any business, but especially within a small business, there are always time and budget constraints. While big businesses can afford to go all out and buy advertising space, small businesses don’t have that luxury. In terms of time commitment, email marketing can be put on autopilot with email marketing automation.
Email Read More
Increase brand recognition
- E-commerce
With email marketing, you can easily brand your emails. But brand recognition goes beyond design. By consistently providing valuable content to your audience, they will begin to recognize, and even anticipate your emails. You can even create a brand identity survey to get useful feedback on your brand.
Email Read More
Build credibility
- Retail
Emails from an unknown sender or with a shady subject line can feel like spam. It just feels off, and customers often just delete these emails. For some customers, an emoji will make them click and be happy. For others, the same subject line might make them go hunting for the unsubscribe link.
Email Read More
Create personalized content
- E-commerce
Email marketing allows you to segment your customers into different lists based on their preferences to send highly personalized content. From crafting the perfect subject lines to images that resonate with your customer, and valuable content that helps your audience, email is the perfect channel to deliver those personal-feeling messages.
Email Read More
Create connections that count
- E-commerce
Enhance customer care by showing expected wait times and answering frequently asked questions. Through features like carousels, suggested replies, and photos, drive loyalty, purchasing, scheduling, and upselling. Brands can send business messages across Android and iOS devices through Business Messages.
Google Business Messages Read More
Optimize your program
- Retail
Compared to traditional channels, 75% of consumers prefer private messaging channels for connecting with brands. With Business Messages, you can route calls to chat, increase sales, and improve customer satisfaction. We can help brands develop a conversational marketing strategy with our team and partners.
Google Business Messages Read More
Provide personalized on-demand support
- E-commerce
Rich media like photos and carousels can be shared using Google’s Business Messaging, allowing you to provide customers with a more personalised experience. You can eliminate miscommunications about a product by using visuals in your conversation. Doing so lets brands provide multiple pieces of information in a single message.
Google Business Messages Read More
Integrate and automate customer touchpoints
- Retail
You can integrate Google Business Messages with your existing social media management software or messaging service. By using chatbots in Route Mobile, you can automate your communication in Google Business Messages. In GBM, you can create up to five welcome messages to help start the dialogue.
Google Business Messages Read More
Available when customers need you
- E-commerce
By using Google’s Business Messages, clients can reach you through your Google Business Card. Instead of having them visit your website or search for your social media accounts, they can chat with you directly by clicking the message button. This way you create seamless customer experience.
Google Business Messages Read More
Receive orders over phone
- E-commerce
CCaaS enables e-commerce companies to receive orders over the phone. Customers can place a call to the given number of the e-commerce business and place an order via simple keep presses or through voice. This simplifies the entire shopping experience and improves customer engagement
CCaaS Read More
Offer different payment modes for better flexibility
- Travel
Not everyone has the capability to stick with one payment mode at all times. With Omnicent, your customers will have the flexibility to pay for their vacations and travel through their preferred medium. Internet banking, credit cards, debit cards, etc., can be used to make payments through Omnicent.
OmniCent: Payment as a Service Read More
Send weekly newsletters
- E-commerce
It is important to keep your customers updated of the latest happenings in and around your industry. This helps create a seamless relation between you and your customer. Weekly newsletters on email can help you customer learn about the latest updates and stay in touch with your business.
Email Read More
Keep an eye on unauthorised logins
- IT Services
With Route OTP, users won’t have to haggle with their IT professionals to reset their passwords or go through an intricate set of procedures. Users can simply get an OTP on their preferred medium to reset their passwords. The entire process is simplified and improves customer experience.
Route OTP Read More
Easy fix for forgotten passwords
- IT Services
With Route OTP, users won’t have to haggle with their IT professionals to reset their passwords or go through an intricate set of procedures. Users can simply get an OTP on their preferred medium to reset their passwords. The entire process is simplified and improves customer experience.
Route OTP Read More
Increased call pick up through verification
- E-commerce
When the user is receiving a call from an authentic source, the chances of pick-up are increased significantly. Therefore, e-commerce businesses can easily use verified call solutions to improve their call pick rates and reach out to the end user. Verified calls help with authentication and improving transparency with the customer
Verified Calls Read More
Follow-up of issues
- E-commerce
For businesses using Facebook Messenger for business, users can interact with the business through Facebook messenger. Here, the conversation is saved and can be reopened anytime to follow up on the issue. This avoids wait times and having to run the entire issue history as the conversation is saved for the next agent.
Facebook Messenger for Business Read More
SMS verification of purchases
- Retail
A2P messaging can assist the retail industry to convey purchase confirmation to the end user. A2P messaging can send an SMS to the user about his/her purchase and confirm the transaction. The text can include details like order number, product details and more. This SMS can verify purchases from your account.
A2P Messaging Read More
Schedule and authenticate patients
- Healthcare
CPaaS can help the healthcare industry bypass the manual scheduling and authentication of patients by automating it. CPaaS can streamline scheduling and authentication. Patients can schedule their appointments, be notified of their next appointment, find their previous records and more through text or email
CCaaS Read More
Communicate with customers for timely service
- Automobile
CCaaS allows businesses to engage with their customers using a cloud-based solution. Here, they can communicate with customers about their vehicle sercices, keep tabs on their cars, check their service history and more. CCaaS also always you to schedule calls as per requirements.
CCaaS Read More
Improved Customer Engagement
- BFSI (Finance)
It is common for banks to receive a lot of calls from customers, but call masking directs them to the right agent for their query to be solved. A number of different devices can be used to place calls without leaving a trace of your contact information.
CCaaS Read More
Seamless Connection
- Aviation
Connects clients with appropriate customer service agents in real-time and simplifies the process for airlines by masking two users seamlessly in real-time. The use of call masking allows the parties to communicate freely without revealing sensitive contact information. If you are looking for Contact Center-as-a-Service Solution for Aviation Industry, connect with us.
CCaaS Read More
On-time Reporting & Analytics
- Customer Service
Route Mobile’s call patching solution allows customer service agents to comprehend and study their performance using striking attributes in analytics and reporting. This single solution evaluates the quality of interactions, gains customer insights, and identifies areas for improvement in agent performance.
CCaaS Read More
Detect Potential Fraud
- BFSI (Finance)
Banks are broadly benefited by IVRs that create awareness of possible frauds and suspicious transactions. IVR even has the capability to transfer the call to a live agent. With fraudsters growing more sophisticated all the time, CX leaders would be wise to maximize their resources to safeguard their customer data in the future.
CCaaS Read More
Increase Customer Retention
- Hospitality
Hospitality industries, such as travel and tourism, might use ongoing promotions, giveaways, or customized marketing messages as part of their marketing strategy. Customers could feel motivated to act as a result of this. Industries in the market need to think about IVR as a base to create customer satisfaction.
CCaaS Read More
Conduct Surveys with Ease
- E-commerce
In order to get feedback from customers on their shopping experiences, e-commerce platforms may conduct IVR surveys for them. This makes it easier to gather real-time data and displays a desire to meet customer requests. IVR-enabled surveys could be more engaging if they are administered at the end of any service call.
CCaaS Read More
Review & Feedback Collection
- Retail
Obtain quick and authentic feedback on products and services from your clients using missed call service. This also provides a chance to enhance the offerings of the retail business. Furthermore, it aids in understanding client expectations and displaying patterns. By using this service your enterprise has the opportunity to communicate with your customer.
CCaaS Read More
Communicate Banking Details
- BFSI (Finance)
Improve your customers’ banking experience, through our Missed Call Service and send crucial information such as OTP, verification, and balance updates. Missed call services are handy for simple banking-related operations. Also, customers need not be concerned about security or theft because no transaction is involved in using this service.
CCaaS Read More
Manage Registrations Easily
- IT Services
User Registrations can be easily managed with an automatic response, that will verify the users’ input data and, as a result, close the sales loop with improved experience through Route Mobile’s Missed Call Service. Validate the authenticity of your prospects with this service and enable a verified database of users
CCaaS Read More
Set Preferences
- Sales & Marketing
You can Support CRM applications with Click2Call for managing tailored customer preferences. You may, for example, choose the time of day and the link containing the preferred contact, to boost client engagement. It enables you to connect with customers using a single click as a form of direct response marketing.
CCaaS Read More
Inform Participants in Advance
- Event Management
With the integration of your CRM with Click2Call, attendees can be notified of the details for your upcoming event in advance which will also include the link holding the preferred calling number. This is an excellent approach to keep the participants informed about your upcoming event and the events that will follow.
CCaaS Read More
Reach Multiple Contacts
- Customer Service
Improve your services by promptly connecting with multiple customers through a click. Suppose a customer service representative has to follow up with a large number of contacts regarding service-related difficulties. In that case, the representative can quickly access the contact list utilizing route mobiles’ Click2Call capability.
CCaaS Read More
Increase Productivity
- Retail
Banking and finance institute customer care support can demand lead generation and, with the outgoing calls, they can propose the required products and services. Lead generation can get quicker and more efficient through this process. It is a great way to connect with both prospects and suspects to understand their needs and demands.
Voice Broadcasting Read More
Offer Personalised Deals
- E-commerce
eCommerce companies can provide proactive customer service and deliver all the promotional campaigns that share personalized deals for each customer, helping them to increase sales. Voice Broadcasting services can be used to reach out to customers and encourage them to shop during ongoing offers and other discounts.
Voice Broadcasting Read More
Speed-up Lead Generation
- BFSI (Finance)
Retail agents may speed up and automate outbound calling with the use of Voice Broadcasting solutions, resulting in increased productivity. With the existing customer database, agents get the visibility of the products and services used by their customers and can subsequently help in cross-selling/up-selling.
Voice Broadcasting Read More
Optimize Business Workflow
- Manufacturing
Manufacturers can ensure timely responses from suppliers and other clients by incorporating Truecaller’s Verified Business Caller ID. As a result, the business workflow management is maintained and sales are ensured. Suppliers will promptly answer to calls and revert to calls even if missed.
Truecaller Verified Business Identity Solution Read More
Improved Support & Services
- Healthcare
By using the service, hospitals can inform patients and their families about upcoming surgeries and elaborate procedures, giving them time to prepare. Patients and customers will be aware that the call is coming from the hospital where they or close family might be receiving treatment and will reach out in case of emergencies.
Truecaller Verified Business Identity Solution Read More Prioritize Your Calls
- Jewellery
Connecting with customers will be easier with Truecaller’s integrated jewel businesses. When gold prices drop, they can alert customers so that they can make timely investments or customers can be reminded of payments. Additionally, verified business calls are more likely to be answered.
Truecaller Verified Business Identity Solution Read More Reduced Wait Time
- Logistics and Supply Chain
Using verified calls, logistics, and supply chains can easily connect with manufacturers. The manufacturer will be encouraged to attend if the call is verified, preventing a deal from being lost. This ensures faster communication between two or more businesses, maintaining the workflow.
Verified Calls Read More Encrypted Data Storage
- BFSI (Finance)
Banking and finance industries can send confidential customer information that is fully encrypted, securely transmitted, and privacy compliant with Route Mobile’s Verbatim service. An agent can then process the customer’s request once he or she has read and accepted the terms and disclosures.
Verbatim Read More
Trusted Patient Communication
- Healthcare
Verbatim services allow going beyond the 160-character limit of an SMS. This allows healthcare facilities to send medical terms and conditions using the email-to-text feature via a shortened link. The Customer on receiving the message clicks on the short link that points to terms, conditions, and disclosures with ease.
Verbatim Read More
Improve Feedback & Survey
- FMCG
Customers are more likely to receive calls from verified brands rather than ignore or disconnect. Customer feedback and survey questions are a valuable way for FMCG companies to gain a deeper understanding of their customer’s needs and to improve service.
Verified Calls Read More
Higher Call Pick-up Rate
- Insurance
Insurance companies can place a call to remind customers of their policy renewals, payment due dates, new product offerings, and more. A new policy update or plan can also be communicated to customers through verified calls. Companies can also provide user interface support on call through this service.
Verified Calls Read More
Foster Trust and Improve CX
- Healthcare
In order to foster trust and improve customer service, hospitals and healthcare facilities can send SMS with verified checkmarks, logos, and brand identities. This improves clinical processes and protects patient privacy while enhancing the overall care and safety of the healthcare company.
Verified Messages Read More
Verified business Identity
- Travel
With verified messages, a travel company can communicate in multiple languages to improve its customer experience and connect better with the local audience. Also, travel agencies can verify that their consumers are who they claim to be. This increases security and concurrently ensures the comfort of the travellers.
Verified Messages Read More
Shared Sender Suppoprt
- E-commerce
Using verified messaging services, eCommerce platforms can simplify communications and route all their messages through a verified shared ID across different aggregators seamlessly every time. It enables brands to improve their interactions with their customers, develop trust, and prevent fraudulent activities.
Verified Messages Read More
Added Verifications
- Media
The OTP verification procedure on the user’s phone enables media portals to leverage MIDaaS to enable simple login and access to their OTT media platforms. Also, some types of identity theft are prevented by ensuring that a recorded user name/password pair cannot be used again.
Mobile Identity as a Service Read More Frictionless Checkouts
- Ecommerce
Ecommerce companies may now choose to offer frictionless checkouts to their users through the service Mobile Number Verify, providing them the freedom to select their preferred method of payment during checkout, while the platform quickly verifies and authorizes their accounts.
Mobile Identity as a Service Read More Mobile eKYC Authentication
- BFSI (Finance)
By matching users’ details through mobile phones, MIDaaS allows them to log in to websites and applications quickly without the need to remember passwords and usernames.The stored sign-up information compared with information, submitted for ID verification prevents fraud and identity theft.
Mobile Identity as a Service Read More Deliver Omnichannel Experience
- Insurance
Insurance is a vital industry within the BFSI sector and it is more vital than ever to redirect agents and chatbots with the use of Brandi5. If you are an Insurance company, you can deliver an omnichannel experience by sharing a button with the WhatsApp Chatbot for a live agent interaction.
Brandi5 Read More
Identify Customer Needs
- BFSI (Finance)
When your customers are on the lookout for a loan it is important that you reach out to them successfully. Brandi5 is an excellent tool where the customer taps a smart button and gets sent through a branded profile in viewing the exhausting options that you want to choose from.
Brandi5 Read More Customer Loyalty Programs
- E-commerce
Want to build greater customer loyalty for your brand? If you are an eCommerce business owner, then it is important to build impeccable customer loyalty by utilizing the power of vouchers and cards. It will help empower customers to attain a specific purchase value that can be accessed with a single tap.
Brandi5 Read More
Send out Seasonal Offers
- Aviation
Instagram’s Messenger for API is an excellent tool that has been used by the Aviation industry in communicating offers and discounts. The API tool can help you announce all your offers and discounts by informing your customers about the discounts that you’re offering on Instagram.
Messenger API for Instagram Read More
Turn Inquires into Conversions
- Retail
The Messenger API for Instagram can help with successful inquiries and conversions for your entire retail business as major number of people spend time on this medium. The most important thing in retail is to successfully help with successfully converting inquiries into conversions.
Messenger API for Instagram Read More
Effective Event Monitoring
- Event Management
Event management is a thriving, constantly changing industry especially if your business falls under this industry. Messenger API for Instagram is a tool that can help you answer queries, and manage tickets and vendors. This ensures effective monitoring of the event.
Messenger API for Instagram Read More
Boost Sales
- Travel
In the travel industry, Telegram for Business can help improve and boost sales for your business significantly. Telegram for business puts you right in front of leads and preferred customers offering a variety of different features. Visually appealing elements and interactive messaging formats can help drastically improve and boost sales for your business.
Telegram for Business Read More
Improve Overall Customer Service
- BFSI (Finance)
In the BFSI sector, it is more important than ever to enhance customer service by utilizing Telegram for Business. The BFSI sector is an area where there is a vast number of transactions, and where customer service issues occur. Interactive messaging formats can help in creating a seamless experience by driving user engagement.
Telegram for Business Read More
Increase Brand Awareness
- Ecommerce
Telegram for Business has resurfaced as one of the more popular tools, especially in terms of improving overall brand awareness. If you have an eCommerce business, you can set up an instant messaging service that offers rich messaging features, intuitive navigation and other responsive chats.
Telegram for Business Read More Boost Sales
- Hospitality
Facebook Messenger is an excellent tool that can help you respond to your leads in real-time and convert them into customers. This is more important than ever in the hospitality sector where it is important to have an excellent brand presence and communication with customers.
Facebook Messenger for Business Read More Increase Brand Awareness
- Ecommerce
Brand awareness is an incredibly important metric that you should keep in mind for your business. Facebook Messenger as a tool can help in significantly help in improving brand recognition and awareness for your business. Ecommerce is all about being the customer’s favourite and gaining priority over other eCommerce websites.
Facebook Messenger for Business Read More Improve Overall Customer Service
- BFSI (Finance)
The BFSI sector has a lot of errors and troubles that may occur for the customer, for which they may require support. Facebook Messenger can help your business or enterprise in reaching out to your customers and resolving issues that may occur in real-time for customers.
Facebook Messenger for Business Read More Get Actionable Insights
- E-commerce
Acculync can definitely help businesses involved in the e-commerce sector to successfully retrieve the click data from SMS campaigns in successfully helping and analyzing the efficacy of all your content and marketing efforts. Thus, Acculync is a fantastic tool that can be an excellent aid for your marketing campaigns.
Acculync® Read More
Know Who Clicks and Why
- Retail
It is more important than ever before for retailers to successfully identify their audience and know who is clicking on their links and why. This is where Acculync comes into the picture in keeping track and counting the clicks by successfully identifying customer personas.
Acculync® Read More Provide Vital Information
- BFSI (Finance)
Financial institutions need to always be at the forefront by providing important information that is essential for organizations. For example- OTPs, account updates, information changes, account balance, etc. Acculync can help business to send out important URL links with secure account information along with the necessary SMS character limit.
Acculync® Read More Simplify Customer Communication
- Fintech
It is important to be crystal clear with your communication and it is important to give your customers a great customer experience in terms of effective and clear communication. Google business messages is an effective communication platform that can help establish a rapport with businesses and customers.
Google Business Messages Read More Real-Time Support
- Healthcare
Healthcare is one of the most vital industries that requires support in real time. Google business messages is an excellent tool and resource that can help in assisting patients by searching through your medical facility, scheduling appointments along with real-time responses to queries.
Google Business Messages Read More Capture Metrics Effectively
- Ecommerce
Customer satisfaction is one of the most important metrics when it comes to managing the ecommerce industry. In order to capitalize and achieve the best results possible, especially within this industry it is crucial to make all your customers happy and attain the maximum customer satisfaction levels.
Google Business Messages Read More
Easy Support Access
- Hospitality
Customers can easily search and interact with the brand’s support team while checking answers for booking and travel-related queries. With Viber Business Messages, hospitals can send timely updates directly to their patients’ inboxes. And with Viber API and chatbots, healthcare industry can automate their user interactions.
Viber Business Messages Read More Rich Media Capabilities
- Telecom and IT
Mobile operators can send customized subscriber plans and offers through interesting images and links. It becomes easier for the user to choose from an aggregated list. Provide Combo offers to customers through viber before the contemporary succeeds. Viber provides the tools that need to engage with customers in a more personal and efficient way.
Viber Business Messages Read More Multilanguage Support
- Healthcare
Sending notifications in multiple languages through Viber improves engagement with local patients. Communicating in the preferred language of the customer improves the overall customer experience and solves issues concerning the language barrier. This ensures better support and helps healthcare facilities connect with their patients personally.
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Simplify Registration Process
- BFSI (Finance)
It is possible for banks to simplify the account registration/opening process with KYC by using the WhatsApp chatbot in just a few minutes, without requiring the individual to physically visit the establishment. Advanced chat features allow banking customers to successfully complete their KYC at their own comfort.
WhatsApp Business Platform Read More
Provide Order & Payment Details
- Ecommerce
With WhatsApp business messaging, eCommerce applications can inform customers about their order status and send payment reminders, such as for products purchased on no-cost EMI, which avoids unnecessary payment of interest amounts. It then becomes easy, quick, and effective for customers to handle payments.
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Ordering made simple
- Food & Beverages
Users can communicate with a WhatsApp chatbot to order their favorite food and beverages. It makes the entire ordering process smooth and is something that is likely to be repeated. During seasonal offers, brands can promote new cuisine, luring customers to try and place orders frequently.
WhatsApp Business Platform Read More
Effective Stock Management
- Retail
The retail sector is very dependent on its inventory. As part of the retail business, you need to take care of various customer demands and alert customers about the availability of stock, and new products that will directly showcase an increase in customer engagement.
RCS Business Messaging Read More
Seamless Client Onboarding
- Food & Beverages
The food and beverages sector is a massively competitive industry where client onboarding is the need of the hour. RCS business messaging can help you easily onboard clients within the food and beverages sector without a glitch. Using suggestive replies along with actions can easily prompt different users.
RCS Business Messaging Read More Easy Customer Communication
- BFSI (Finance)
In the BFSI sector simplified customer communication always ensures greater brand loyalty, and customer retention among a host of other benefits. The different aspects that can help customers out within the BFSI sector are sending monthly loan statements and other service information with the help of RCS business messaging.
RCS Business Messaging Read More Integrated Shorlink Support
- E-commerce
With integrated short link support of verbatim services, a short link can be sent to customers on their chosen communication platforms to help them track their orders and get all the compliance information in just one click. Enhance the efficiency of the compliance function through integrated shorlink support.
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Keeps campaign from being wasted
- Government Portals
Your database is kept clean by using Number Lookup, a system that checks against first-party numbering sources and provides real-time feedback. By determining whether a number is mobile or fixed-line, government portals can avoid wasteful SMS campaigns and choose an alternative method of communication.
Number Lookup Read More Expanded global reach
- Telecom and IT
Route Mobile’s Number lookup is carefully designed to help brands to identify local-friendly number formats and programmatically get information about phone numbers to increase its reach. The solution enables brands to broaden their connectivity with cross-platform support including HTTP, enum, SMPP, SS7 and widen their reachability.
Number Lookup Read More Locate Inactive Numbers
- Media
The media is an industry that relies on getting their facts absolutely right. In order to establish itself as being dependable, it is important to be reliable as a source within media. Number lookup is an excellent tool that can help easily identify all inactive numbers that detect conditions hampering the SMS delivery.
Number Lookup Read More
Send Real-time Notifications
- Aviation
Airplane pilots need to be in constant touch to stay updated about their position, weather conditions and other important metrics. Real-time information provides in-depth details like home country & network along with the mobile country, network codes, international subscriber identity (IMSI) and Mobile Switching center.
Number Lookup Read More Send Appointment Reminders
- Healthcare
Clinics and hospitals can send automated text messages to patients during working hours to remind them of their appointments directly via email. For example, “Reminder: Your appointment with XYZ is on DD-MM-YYYY at 00:00. Such reminders assure patients that they are being cared.
Mail2SMS Read More Communicate with Groups
- Event Management
Mail2SMS promises instant message delivery using a single email to multiple numbers grouped together. You can have 2-way conversations with your audience or event participants in real-time and solve queries related to upcoming events. Unread emails could be read in the form of SMS by all the event attendees.
Mail2SMS Read More
Effective Business Communications
- Communication
Email-2-SMS has much higher cost-effectiveness. Your email address can be used to send SMS to your business clients in just a few seconds, and you can be assured that they will be reading your crucial information almost immediately. Also, this feature remains independent of the internet, ensuring 100% message delivery.
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Smooth Corporate Functions
- Corporate
Queuing and message prioritization can be accomplished with a route connector. It ensures all the department’s functions are executed in a seamless manner, sending users the right message at the right time. Employees will remain stress-free as all the needed information to the clients would be sent in a timely manner.
Route Connector Read More
Message Automation
- Insurance
Insurance companies can automate messaging delivery across their user base with the help of user-defined rules and generate delivery reports through route connector, while the entire control rests with the enterprise. As a result, customers will make infrequent visits having the assurance of policy-related premium payment status being regularly communicated to them.
Route Connector Read More Data Breach Prevention
- Banks
With Route Connector, banks can secure their databases without exposing them to third parties and control data retrieval completely which is vital in order to protect sensitive information. Furthermore, it facilitates the retention of customers and helps them build trust.
Route Connector Read More
Provide Secure Online Transactions
- E-commerce
One Time Password approaches are used to ensure security by e-commerce companies like Amazon and Flipkart. Route OTP upholds cutting-edge security and aids eCommerce platforms in assisting users in conducting secure online transactions. Route OTP ensures delivery of OTP messages in seconds.
Route OTP Read More
Prevent Unauthorized Access
- Healthcare
Nowadays, patients tend to be more cautious about sharing medical reports and facts. As all of the information is available on portals, they are prone to leaks. In the event someone other than the user tries to get unauthorized access, Route OTP can be used to prevent them from accessing the account.
Route OTP Read More
Enchanced Security
- Government Portals
We enable government portals to use our service for public validation procedures for documents like Aadhaar cards, ensuring that the identity of the person is protected with the registered mobile verification. This ensures smooth completion of documentation without any data breach.
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Swift Payments
- Utility Collect
Businesses may pay all of their necessary utility bills at once, including their phone and power bills. OmniCent is a simple, safe, and immediate payment option that reduces collection hassles. Businesses may streamline the process by working with a single Omnicent Solution to handle every stage of invoicing and payments.
OmniCent: Payment as a Service Read More
Secure Online Payments
- Manufacturing
Manufacturers can quickly and securely accept payments from suppliers without having to worry about any transactional delays over a number of media, such as WhatsApp, email, and SMS. OmniCent offers a wide range of payment choices, making it a potentially affordable alternative.
OmniCent: Payment as a Service Read More
Accelerate Growth in Revenue
- E-commerce
OmniCent can help eCommerce platforms lower regulatory risk and costs while accelerating revenue collection and enhancing consumer engagement. It is an easy-to-use billing tool that provides scalable, adaptable, and secure billing solutions. OmniCent will help to adapt to the evolving payments environment and better meet the needs of merchants.
OmniCent: Payment as a Service Read More
Broadcasting / Feedback
- Media and Entertainment
Pilot episodes for new TV shows can be launched by TV stations and networks and audiences can text their opinions. By sending SMS updates to viewers, news programs can inform them of breaking news or weather warnings. Businesses can also address customer requests or resolve issues using two-way SMS services.
2 Way Messaging Read More Send Flight Schedule Notifications
- Aviation
Airlines can seamlessly and effortlessly share flight details, offers, reminders, and other updates with their target audience using 2-way messaging. For instance, if a flight is delayed, airlines can immediately notify passengers by sending an SMS. As a result, passengers will be informed and less likely to become impatient.
2 Way Messaging Read More
Increase Brand Visibility
- Infotainment
By facilitating two-way conversations, enterprises can increase client retention, and loyalty. If a TV broadcaster wishes to convey updates or grab the audience’s attention, all they have to do is send out a pop-up notification, which will result in better reach and a higher TRP rate.
2 Way Messaging Read More Quick Reminders & Updates
- Healthcare
A quick message reminds patients about appointment reminders and confirmation requests. They don’t forget what’s important to them and create brand loyalty with improved customer engagement. It will not be necessary for patients to miss any clinical appointments, and they will be able to work around their schedules.
2 Way Messaging Read More Streamline Customer Communication
- Healthcare
Healthcare organizations can automate reminder calls and text messages with CPaaS platforms. Senior citizens, in particular, are known to have a high success rate with voice calls. CPaaS allows you to reach patients and customers on their preferred communication channels.
CxPaaS Read More Improve Conversational CX
- Hotel & Hospitality
By making use of CPaaS, as a hotelier, you pay only for what you demand. Additional benefits include improved guest experiences, cost reductions, faster service, seamless access, and greater flexibility. And while you keep building your bottom line, customers feel good about doing business with you.
CxPaaS Read More Enable Omnichannel Experience
- E-commerce
Having an omnichannel experience gives customers a wholesome customer service experience and can increase their loyalty to a brand. CPaaS makes it easy to integrate the required APIs and will allow customers to use the channels they prefer for queries, complaints, and other communications.
CxPaaS Read More
Send Important Security Alerts
- BFSI (Finance)
To ensure utmost security, banks can allow customers to request and receive information about account activity, banking transactions, check balances, and more using A2P messaging. Regardless of the availability of the internet, banks can provide uninterrupted services 24×7 to all customers
A2P Messaging Read More
Timely Reminders for Appointments
- Healthcare
Hospitals can seamlessly and effortlessly send appointment reminders, missed appointments, request to reschedule, vaccination schedules, and other notification as per patients’ request using A2P Messaging. For instance, if a patient wants to miss an appointment with the doctor they will be notified via SMS.
A2P Messaging Read More
Real-time Delivery Updates
- Ecommerce
Customers are loyal to brands that provide excellent support. E-commerce companies can send real-time SMS notifications with A2P Messaging on order confirmation, order packing, shipping updates, order delivery, and shipment delays, which helps meet customer delivery expectations and also keeps them informed.
A2P Messaging Read More