Customer Engagement

Drive customer engagement on their terms, & their chosen channels

Let’s enhance customer experience through multiple channels and personalized support. Our goal? Enhancing every users touchpoints!
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Customer Engagement
Rocco

Route Mobile, named as a CPaaS Leader in ROCCO Reports 2023

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Customers Who Trust Us

53%

Say using multiple channels boosts customer engagement

80%

of brands agree customer experience boosts revenue

73%

of businesses find messaging features helpful for feedback reviews and support

Research from: Route Mobile CX survey, 2022 | Qualtrics.com

Route Mobile Customer Engagement Platform delivers superior CX

Deliver Optimal Omnichannel Experiences with CXPaaS

Empower your business with our global real-time Customer Experience Platform as a Service (CXPaaS). Utilize omnichannel workflows and data-driven methodology for smart, conversational customer interactions.

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cpass

A2P
Messaging

We offer global messaging solutions with 230+ operator connections, backup routes, and scheduling options for a great user experience.

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about Messaging

Enhanced Business Messaging

We provide managed messaging for WhatsApp, Viber, Google, and Facebook Business Messages.

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Next-Gen Voice
Solutions

We provide cost-saving voice and video solutions for businesses. Our CCaaS includes outbound dialers.

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about Voice

Boost CX with our Chatbot Solution

A chatbot for better engagement and agent tracking, with live chat integration for seamless interactions.

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about Roubot

Intelligent Email Delivery Platform

SendClean offers intelligent email marketing with self-service tools, easy API integration, and A/B testing for up to 10 variants.

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about SendClean

Payment as a Service Solution

OmniCent simplifies payments for businesses with cross-platform compatibility and easy reminders. Supports WhatsApp, RCS, SMS, and Email.

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about OmniCent

Integrations

Do More with Native and Custom Integrations

Leverage native integrations with Leading CRMs and Bespoke integrations to get a 360 Degree view of your customers


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Why Route Mobile for CX?

Quick Snapshot of our CX Capabilities

  • Trusted by

    40,000 +

    Customers Globally

  • 91 Bn

    Messages Sent and Received Yearly

  • 11.5 Bn

    Successful Email Deliveries

  • 280+ Direct Connections

    and 900+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world

  • 19 Data Centres & 6 SMSCs

    You will have the stability and low latency your business needs to connect with customers all over the world

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Use Cases

Innovative CPaaS Solutions For Exceptional Customer Experiences

CPaaS for Contact Centers
Customer Service

CPaaS for Contact Centers

We have seen a sharp rise in video-based customer service. CPaaS vendors are working to customize contact center solutions to suit the special needs of agents working from home. CPaaS solutions have evolved, with the ability to enhance real-time connection with various clients, by choosing multiple channels as per their requirements.

CxPaaS

Chatbots and customer service
Customer Service

Chatbots and customer service

CPaaS allows business to integrate text-based help, call-based help, and video-based help within the same application. Customers never have to leave the app to talk to a customer service executive. Since everything is integrated at the backend, customer service reps don’t have to spend time gathering customer information on a call.

CxPaaS

Mobile payments and two-factor authentication
BFSI (Finance)

Mobile payments and two-factor authentication

With the help of CPaaS, enterprises can verify user identity with the help of OTPs (one-time passwords), so users don’t need to remember passwords, anymore. Two-factor authentication with the help of CPaaS can be used for password resets, mobile banking (including mobile payments), and authenticating logins.

CxPaaS

Integrated marketing communication
Sales & Marketing

Integrated marketing communication

Integrated, omnichannel communication lies at the heart of what CPaaS can do. In the modern digital landscape, an enterprise has several options to reach out to buyers. There are SMS, voice, emails, videos, and OTT chat applications that keep evolving.

CxPaaS

Automated reminders, scheduling, and transactional messaging
Retail Banking

Automated reminders, scheduling, and transactional messaging

CPaaS can streamline transactional messaging, such as reminders and notifications. Similarly, the automated reminders can be applied to the insurance industry and businesses that work on a subscription model. It can enable different kinds of transactional messages, such as order updates in e-commerce and food delivery, order confirmations, and delivery tracking information.

CxPaaS

Streamline Customer Communication
Healthcare

Streamline Customer Communication

Healthcare organizations can automate reminder calls and text messages with CPaaS platforms. Senior citizens, in particular, are known to have a high success rate with voice calls. CPaaS allows you to reach patients and customers on their preferred communication channels.

CxPaaS

Success Stories

Route Mobile Customer Engagement In Action

Coca-Cola UAE takes Customer Engagement to the Next Level with WhatsApp Business Messaging
FMCG
Coca-Cola UAE takes Customer Engagement to the Next Level with WhatsApp Business Messaging

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Bank of Maharashtra levels up CX with WhatsApp Business Messaging
Banking
Bank of Maharashtra levels up CX with WhatsApp Business Messaging

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Medya Diagnostic Center boosts Marketing Strategy with Viber Business Messaging
BFSI
Medya Diagnostic Center boosts Marketing Strategy with Viber Business Messaging

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Bahrain Financing Company enhances CX and support by utilizing Route Mobile's SMS for Freshworks
BFSI
Bahrain Financing Company enhances CX and support by utilizing Route Mobile’s SMS for Freshworks

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Related Blogs

Why Omnichannel Customer Engagement is the Future of Retail
Why Omnichannel Customer Engagement is the Future of Retail?

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How Voice AI and IVR Solutions Are Building Brand Loyalty Revolutionising Customer Engagement
How Voice AI and IVR Solutions Are Building Brand Loyalty Revolutionising Customer Engagement

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Best four ways to fuel Ecommerce Customer Engagement with Route Mobile
Best four ways to fuel Ecommerce Customer Engagement with Route Mobile

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